What are the responsibilities and job description for the Senior Manager, Client Experience Digital position at Weber Shandwick?
The Sr. Manager, Analytics CX will have proven leadership and client service skills, and experience managing integrated digital programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.
Responsibilities :
- Manage all aspects of a client engagement and facilitate cross-functional team integration (analytics, paid media, performance marketing, etc.) to deliver on client plans
- This role will begin predominantly managing the client service and project management of analytics and dashboard related clients while looking for synergies and opportunities to align with our other services and teams.
- Act as an effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
- Project manage deliverables across multiple work streams and independently prioritize as appropriate
- Contribute to new business and growth efforts including RFP responses, proposals, up-selling, cross-selling with existing clients and participate in pitch presentations for new clients
- Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
- Partner with internal finance team on overall financial management of the client (SOW development; monitoring and tracking deliverables and budgets; forecasting; change management and reporting)
- Coordinate integration with other agency partners - Manage ongoing team resourcing / staffing to ensure successful delivery of work product
- Be a proactive, agile and solution-oriented
Qualifications :
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including :
New York Salary range : $85,000 - $100,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current / former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's / applicant's background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity / Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
LI-RJ1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppA[redacted]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Salary : $85,000 - $100,000
