What are the responsibilities and job description for the IT Support Technician II position at Weber State University?
Position Details
WSU's Commitment to Equal Opportunity
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Position Information
Position Title
IT Support Technician II
Requisition Number
S01982P
Position Category
Staff
Campus Location
Weber State University - Ogden, UT
Hours per week
40
Months per year
12
Alternate work schedule
Pay Grade
N26
Salary
FLSA
Non-Exempt
Job Summary/Basic Function
A position directly overseeing classrooms and other teaching spaces supported by the Audio-Video Systems and Design (AVSD) team providing timely service to faculty and staff using IT-managed classrooms as well as other classrooms directly and indirectly supported by IT and AVSD. This position will: 1) Set up, configure, maintain and troubleshoot Audio-Visual equipment in the classrooms, working closely with the AVSD team to ensure timely response and action as needed. 2) Assist with the supervision and assignment of daily workload for the hourly staff taking support calls. 3) Work with the AVSD team manager and TSS Director to ensure classroom equipment is working properly for faculty and students. 4) Ensure all systems supporting the classrooms are updated regularly. 5) Work with Colleges, area CTCs, Deans and Department Chairs to manage and support classroom technology within expanded supported areas. 6) Coordinate and work with vendors and external teams as required to support campus AV equipment with purchases, installation, repair, etc.
This position will be required to work closely with several managers and others that provide directions for classroom setup and use. Employee will be expected to communicate efficiently and in a timely manner when dealing with varying projects, tasks and issues that may occur.
Required Qualifications
Required:
- Associate’s or equivalent experience
- 1 year of concurrent experience troubleshooting technology in a full time position with emphasis in two or more of the following technologies:
- Microsoft Active Directory
- Microsoft System Center
- JAMF
- Extron/AV Technologies
- Virtualization Software
- Terminal Services
- Experience providing in-depth support for enterprise systems and software used at Weber State, such as Google Apps for Education, INB, Argos reporting, Microsoft Office Suite, Windows OS, Apple OS, etc.
- Experience imaging computers
- Experience providing formal or informal training to peers and those outside of peer group
- Experience with virus/malware removal
Preferred Qualifications
Preferred:
- Extron programming knowledge
- ITIL knowledge/certification
A successful candidate will be willing to
Background Check?
Yes
Benefits Summary
WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.
Posting Detail Information
Job Open Date
01/28/2025
Review Date
02/09/2025
Job Close Date
Open Until Filled
Yes
Notes to Applicant
If you are passionate about technology and what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $41,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package.
To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.
For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.
Screening of applications will begin February 9, 2025. Position will remain open until filled.
Criminal background check required as a condition of employment.
To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.
For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.
Screening of applications will begin February 9, 2025. Position will remain open until filled.
Criminal background check required as a condition of employment.
Quick Link for Direct Access to Posting
https://jobs.weber.edu/postings/24735
ADA Essential Job Function
ADA Essential Job Function
Physical Activity of this position
Ascending or descending ladders, stairs, scaffolding, ramps, poles etc., using feet and legs and/or hands and arms. Agility is emphasized. Important if the amount and kind of climbing required exceeds that required for ordinary locomotion., Maintaining equilibrium to prevent falling. Walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. , Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Bending legs at knee to come to a rest on knee or knees., Bending the body downward and forward by bending leg and spine. , Moving about on hands and knees or hands and feet. , Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance.
Physical Requirements of this position
Light work. Exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls exerting forces greater than that for sedentary work.
Visual Acuity Requirements including color, depth perception and field of vision.
Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.
The conditions the worker will be subject to in this position.
None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Salary : $41,000
