What are the responsibilities and job description for the Client Success Manager position at WeBox?
About Our Company
WeBox is the leading intelligent marketplace dedicated to delivering personalized group orders. Our company is driven by three core principles: customer obsession over competitor focus, a commitment to operational excellence, and a passion for growth.
Our Mission and Vision
Our mission is to provide personalized group orders that bring happiness to every client. We envision a future where our innovative solutions make group ordering easy and enjoyable for everyone. By 2032, we aim to achieve $1 billion in revenue by leveraging technology to become a leading provider of intelligent and sustainable solutions for group orders.
Role Overview
WeBox is seeking an experienced, sales-oriented account manager to grow existing accounts within the corporate meal division which includes individual box meals, catering, pantry programs, etc. In this role, you are responsible for creating increasing revenue for each account through exceptional customer service and execution.
In this role, you will provide management and oversight over dozens of corporate accounts, so you must be able to handle a multitude of clients at the same time. Prioritization, delegation, attention to detail, and a sense of urgency are important traits for this role.
Your performance will be measured not only by your ability to successfully handle multiple accounts at the time but you will also be financially rewarded for your ability to grow the revenue for each account.
Your daily responsibilities include:
- Hosting meetings (in-person and/or virtual) with the sellers and new clients to outline the details of the corporate meal programs.
- Coordinate across all WeBox departments to execute those details as outlined in the Statement of Work
- Build trust and solid relationships with the clients through timely communication and delivering on expectations
- Always looking for new ways to organically grow an account by focusing on incremental sales opportunities, e.g. adding days of service, expanding meal programs, etc.
- Coordinating and troubleshooting with the operations team to make sure all logistics are taken care of and that the client satisfaction ratings remain high at all times
Key Skills of a Great Client Success Manager
- Able to seamlessly handle multiple clients and multiple projects simultaneously Great at client engagement with a positive, great energy personality
- Sales-oriented, client happiness-centric
- Detail-oriented, operationally sound
- Food/menu smart and articulate
- Able to respond effectively to client issues/problems in real-time and turn them into positive outcomes
Requirements and Qualifications:
- 3- 6 years of experience in sales and/or account management, preferably in the hospitality, food service, and/or restaurant industry
- Able to manage a portfolio of multiple accounts and clients within a city market
- Previous sales experience is strongly preferred
- Exceptional communication skills, both written and verbally
- Team-player mindset and willingness to collaborate
- Willing to take responsibility and act independently when necessary
