What are the responsibilities and job description for the Join the WebPunch Crew: Review Responder & Client Engagement Specialist position at WebPunch?
Who We Are
At WebPunch, we believe feedback is the breakfast of champions. We help businesses build trust by responding to their online reviews with professionalism, heart, and a little flair. Our goal? To make our clients shine online and to strengthen their relationships with customers through the power of words. We're a close-knit, quirky crew that values creativity, kindness, and the pursuit of excellence—plus, we’re really into high fives.
We’re on the lookout for a friendly, detail-oriented writer who thrives in a collaborative environment. As a Review Responder, you’ll play a vital role in shaping the voice of our clients by responding thoughtfully and professionally to their online reviews.
This role isn’t just about writing responses—you’ll also:
- Write and edit blog articles, sales assets, and marketing materials
- Adapt tone and voice to match different client brands
- Meet deadlines consistently and communicate effectively with the team
- Help us all become better by sharing ideas, giving feedback, and embracing creative thinking
- Ask clients for Google reviews (with a goal of generating at least 3 new reviews per month per client)
You’re a Great Fit If You:
- Are a natural communicator with strong writing and editing skills
- Can channel different brand voices effortlessly
- Enjoy repetitive, detailed work and take pride in getting it right every time
- Are proactive, dependable, and love checking things off a to-do list
- Enjoy working independently but also value being part of a team
- Genuinely care about people—our clients, their customers, and your coworkers
- Know how to manage your time and love meeting deadlines
- Are comfortable asking for Google reviews and excited to help clients grow their online presence
- Want to work somewhere that values you as a human being, not just a worker bee
Perks & Benefits
- 20 Paid Company Holidays
- Unlimited Vacation Sick Time
- Your Birthday Off (Paid!)
- Becoming Your Best Self Initiative
- Paid Meditation with Headspace
- No Over-40-Hour Weeks or Weekends—Ever
- Virtual Team Events (Cooking classes, anyone?)
- Assembly Credits: Use them for gym, travel, daycare, coffee, etc.
- Company-Provided MacBook
- Pet Adoption Program (We pay 50% of your adoption fees!)
- Health, Dental, Vision HSA
- 401k with 3% Match Roth Account Option
- Half-Day Fridays
The Team
You’ll be working alongside a small group of talented writers, a pirate or two, and our graphic designer. We believe in autonomy over micromanagement and emphasize strong relationships both within our team and with our clients. Every weekday, we check in with each other for a short standup to stay connected and on track. The vibe is creative, supportive, and always fun.
Ready to Apply?
Ready to join our team? Start by clicking the link below.
https://app.testgorilla.com/s/h9agtle3
By completing this assessment, you'll have the chance to showcase your skills relevant to the role. This approach allows our team to focus on your unique abilities, moving away from the traditional CV comparison. This ensures a fair and unbiased evaluation process, offering every candidate an equal opportunity to truly stand out. Expect the assessment to take around 60-100 minutes of your time. Good luck!
Successful candidates will be invited to participate in a few short (and paid) writing exercises. We want to see your personality shine—so try not to be boring and tell us what makes you you. Whether it's your love of puns, your cat’s name, or your go-to karaoke song, we want to hear it.
Let’s punch the web together (in a good way).
Apply now and help us take our review responses—and client love—to the next level.