Managing Director, Enterprise Risk Management Programs-Issue Management

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Position Summary

Develops and implements independent risk management oversight of Issues Management and Risk Acceptance Programs, in collaboration with key stakeholders across Webster. Responsibilities include leading the overall strategy for maturing the Issues Management Program, setting enterprise-wide standards for issue reporting, tracking, severity, closure and validation, providing effective challenge and oversight to font line units, monitoring and reporting on remediation efforts and program effectiveness. This individual will also lead the transformation of the program into an upgraded GRC solution.

Key Responsibilities

• Responsible for the design, implementation, and execution of the enterprise Issues Management and Risk Acceptance programs.
• Responsible for authoring and maintaining relevant policies and standards for respective programs covering all aspects of issue management lifecycle-identification, assessment, remediation planning, remediation activities, validation and closure.
• Create and enforce minimum requirements for consistent categorization, rating, reporting, monitoring and validation of issues. Develop governance requirements for policy exceptions, risk acceptances, etc.
• Responsible for providing oversight and effective challenge to individuals charged with identification, assessment, and remediation of identified issues.
• Monitor adherence to the enterprise policies and standards for issues management and risk acceptance; develop reporting on program adherence and effectiveness. Document and report on results of effective challenge over issues.
• Create actionable reporting on issue management program, including developing relevant KRIs, KPIs, etc.
• Lead program redesign to align issue and risk acceptance processes with target state GRC solution, enabling consistent issue data aggregation and reporting across all three lines of defense.
  
  

Requirements

• Minimum Bachelor's degree is required. Advanced degree is highly preferred.
• 10 years progressive financial services industry experience in risk management, compliance or audit required.
• Strong knowledge of remediation programs, preferably in a large banking environment.
• Experience in developing, implementing and operationalizing risk management programs required. Experience in implementing programs into GRC tools strongly preferred.
• Ability to plainly describe risk concepts to first line operational personnel.
• Synthesis of complex and potentially conflicting data into simple, actionable reporting.
• Strong written and verbal communication skills -- ability to collaborate, communicate, and influence up/down and across the organization with internal/external partners.
• Ability to resolve conflicting opinions without compromising high quality risk management.
• Auditing or risk management certification is preferred.
  
  

This role has a hybrid work schedule and can be based in our NYC, Jericho, Southington, Stamford, Rhode Island or Massachusetts.

The estimated base salary range for this position is $175,000 USD to $195,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.