What are the responsibilities and job description for the Senior Banking Center Manager position at Webster Bank?
Company Overview: Webster Bank is a leading commercial bank that has been putting people first since 1935. Our focus has always been on helping individuals, families, businesses, and our colleagues achieve their financial goals.
Salary: $70,000 - $115,000 annually. This position is eligible for incentive compensation.
Job Description: We are seeking an experienced Senior Banking Center Manager to lead all functions, staff, and daily operations within a banking center. As a key member of our team, you will be responsible for implementing the Webster banking center network strategy, including achieving sales, customer service, P&L management, operations, and colleague development goals. You will also contribute to the achievement of District goals.
Key Responsibilities:
- Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
- Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
- Expand and retain client relationships by actively cross-selling and resolving client issues.
- Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
- Capture and analyze metrics to measure performance and make data-driven decisions.
- Coach, develop, and hold team accountable by demonstrating leadership skills and modeling the way.
- Ensure timely completion of audits with an expectation to meet/ exceed branch operations review requirements.
- Ensure compliance with Federal and State laws as well as bank policies and procedures.
- Schedule all branch employee shifts to meet customer service needs and provide flexibility of coverage for the banking center.
- Drive high performance by holding team accountable for superior results and enhance employee engagement by providing coaching, support, timely and constructive performance feedback.
Requirements:
- High school diploma/GED required; Bachelor's degree preferred.
- 5-7 years of banking experience with a proven track record in leadership, customer service, managerial, communication, and organization skills.
- Intricate knowledge of retail banking products and services.
- Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.
Salary : $70,000 - $115,000
