What are the responsibilities and job description for the Senior Banking Center Operations Manager position at Webster Bank?
About Webster Bank
Webster is a leading commercial bank that has been putting people first since its founding in 1935. Our mission is to help individuals, families, businesses, and our colleagues achieve their financial goals.
Job Summary
We are seeking a Senior Banking Center Operations Manager who will oversee all functions, staff, and daily operations within a banking center. This role involves implementing the Webster banking center network strategy, which includes achieving sales, customer service, P&L management, operations, and colleague development goals while contributing to district goals.
Key Responsibilities
- Consistently meet/exceed sales goals, retention goals, and Superior Service Quality (SSQ) standards.
- Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
- Expand and retain client relationships, actively cross-sell, and resolve client issues. Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center's growth and profitability objectives.
- Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
- Catch-up an maintain account on system metric.
About You
To be successful in this role, you should have:
- High school diploma/GED required; Bachelor's degree preferred.
- 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication, and organizational skills.
- Intricate knowledge of retail banking products and services.
- Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.
What We Offer
The estimated salary range for this position is $70,000.00 to $115,000.00 USD annually. Actual salary may vary up or down depending on job-related factors such as knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $70,000 - $115,000
