Webster Dental Care has delivered the highest level of patient care for over 46 years. Headquartered in the River North area of Chicago, Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology.
Position : Billing Coordinator
Reports to : Billing Manager
FLSA Status : Non- Exempt
Date : July 2023
Core Competencies
To perform the job successfully, the following competencies must be developed and demonstrated :
- Strong financial, mathematical and analytical acumen
- Strong attention to detail
- High integrity and ethical standards
Roles and Responsibilities
Primary responsibility for cash flowBalance deposits daily. Ensure timely deposit of funds into bank accountProcess insurance payments and ensure timely collection from patients and insurersAttention to detail in posting payments properlyEnsure electronic insurance deposits are posted to patient accounts (and balance) as the funds are in the bank accountPrepare and present financial arrangements and insurance options that meet both patients' and practice's needs for proposed treatment plansMaintain knowledge of dental insurance and use independent judgment regarding coverage and insurance claims. Resolve billing disputes with little supervisionDaily attention to resolving insurance claim issues such as requests for additional information and denialsManage outstanding insurance claimsKnow and practice the appropriate verbal skills to use with patients when explaining polices, such as cancellation policy, collection practices, insurance coverage, etc.Process Billing Statements according to established office policyFollow established office policy with regards to collection calls, letters and bad debt protocolMay be required to train team membersOther duties and tasks, as assigned.Requirements
Required Qualifications and Skills
Bachelor of Science in Accounting or Business. Comparable experience may be considered to substitute for all or part of the required education at management's sole discretion.Dental office administrative experience preferred.Excellent computer skillsExtreme attention to exceptional patient careMust always represent the practice in a professional, pleasant, and cooperative mannerMust be able to comfortably and efficiently handle multiple deadlines and task assignmentsMust be able to work both independently and cooperatively in team settingsMust maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policiesAlways maintain the highest level of confidentiality to HIPAA standardsMust be detail oriented in order to maintain good financial practices, account balances, and financial reportingMust be willing to adapt to changes in job dutiesGood reading comprehension and skills in synthesizing data
