What are the responsibilities and job description for the Call Center Patient Services Representative position at Webster Dental Management?
Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology
Position : Patient Services Representative (PSR)
ORG Type : Administrative
Reports to : Practice Manager
FLSA Status : Non-Exempt
Date : January 2023
Core Competencies
- Exceptional personal and professional customer service
- Effective communication and interpersonal skills
- Accurate attention to detail and organization
Roles and Responsibilities
The call center PSR will consistently demonstrate exemplary customer service when assisting patients and guests personally and professionally. Responsible for welcoming patients, performing service driven check-in / check-out procedures maintaining highest attention to patient privacy. Our ideal candidate is highly energetic, motivated and enjoys working with people and the public! We need call center support as we manage a high volume of Dental office incoming calls. As a critical part of our team and patient experience, you will be responsible for the following :
Duties include, but are not limited to :
Requirements
Needed Skills / Qualities Attributes :
If this sounds like you, we want to hear from you! Required Qualifications and Skills
Preferred Qualifications and Skills
Work EnvironmentWork will be completed at a dental practice
