What are the responsibilities and job description for the Patient Services Representative position at Webster Dental Management?
Job Title
Patient Services Representative (PSR)
About Us
Webster Dental Care is dedicated to delivering exceptional patient service, with a commitment to excellence through continuing education and mastering leading-edge technology.
Key Responsibilities
- Welcome patients and guests upon arrival, ensuring a positive experience from the start
- Provide exceptional customer service, responding to phone calls, emails, and messages in a timely and professional manner
- Verify patient identification, demographic, and insurance information to ensure accuracy and confidentiality
- Schedule appointments and manage cancellations, changes, or delays to appointment status
- Verify insurance coverage and collect payments, making financial arrangements as needed
- Maintain a clean and comfortable waiting area, as well as an organized and clutter-free work environment
- Present treatment plan options and track case acceptance, coordinating follow-ups as necessary
- Run reports and track key performance indicators
Requirements
- High School Diploma or Equivalent
- Exceptional customer service skills, including phone etiquette and independent thinking
- Strong computer skills and high level of organization
- Flexible schedule and willingness to serve the Practice
Preferred Qualifications
- Associate's degree
- Previous experience in a dental/healthcare setting
- Working knowledge of medical terminology
