Collections Clerk

Description

Summary:

Performs necessary functions to provide the highest level of service and responsiveness to members.

Essential Duties and Responsibilities:

1. Make phone calls
2. Process payments
3. Send out certified letters (as needed)
4. Send out mortgage delinquent letters (as needed).
5. Process Foreclosure Votes/Letters (as needed).
6. Process Overdraft Charge-off Accounts (from the EFT Department)
7. Process Incoming Cash Items (Bounced Checks, Reclamations & Closed accounts from EFT Department).
8. Attend Small Claims Court regularly for hearings/payment reviews
9. Responsible for preparing Month End/Foreclosure Report updates and submitting to supervisor
10. Promote overall BSA Compliance by adhering to all BSA and OFAC Regulations specific to job function and by assisting BSA Department as necessary with any departmental function specific items.
11. Will actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Training will be completed at least annually for Information Security topics, BSA, and GLBA; annual BSA training will be position specific. Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE ACT, Regulations B, C, D, E CC, DD, and Z as well as any training deemed necessary to promote adherence to applicable regulatory requirements.
12. Other job-related duties, as assigned.

Qualifications/Requirements:

1. Ability to read, analyze, and interpret written and oral instruction. 
2. Ability to present information and respond to questions from members of management and credit union members.
3. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Education/Training Experience:

High school diploma or general education degree (GED) and one year of credit union experience and /or equivalent.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.