Customer Support Specialist

Webster Plate Glass is looking for a customer service representative to join our team in our office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. This is a Work From Home Job. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities : Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs. Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. Requirements : Bachelor’s degree or equivalent 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system   About Webster Plate Glass : Webster Plate Glass has evolved over time, showing how important experience is in the glass industry. The company has mastered the art and science of glass through years of hands-on work and learning. This knowledge has allowed them to handle a wide range of projects, from small residential window repairs to big commercial installations, with great expertise. As time marched forward, Webster Plate Glass adeptly navigated the changing landscapes of both the market and technology, ensuring that the company remained at the forefront of innovation while holding fast to the timeless principles of quality and reliability. This blend of tradition and progress has defined the company’s trajectory, allowing it to evolve without losing sight of its foundational values.   WPG benefits include health care, paid time off, retirement savings and professional development.   Employees can also take advantage of any above and beyond offerings like casual dress code, free parking, corporate discounts, and gym memberships Powered by JazzHR