What are the responsibilities and job description for the CSR / Estimator / Planner Commercial Printing position at Webster Printing & Packaging?
About Us:
Webster Printing & Packaging is a leading provider of high-quality commercial printing services, known for our commitment to excellence and customer satisfaction.
We pride ourselves on building long-term relationships with our clients by delivering exceptional service and innovative printing solutions.
Position Overview:
We are seeking a seasoned CSR/Estimator/Planner with 10 years of experience in the commercial printing industry to manage key accounts for the owner of the company.
This individual will play a critical role in ensuring client satisfaction and delivering precise, timely estimates to maintain the highest standards of service.
Key Responsibilities:
- Serve as the primary point of contact for the owner’s key accounts, ensuring exceptional service and quick resolution of inquiries or issues.
- Prepare accurate and timely estimates for a variety of commercial printing projects, including offset, digital, large format and mailing services.
- Collaborate with internal departments such as production, prepress, and sales to ensure project specifications and deadlines are met.
- Review customer orders to ensure alignment with production capabilities and requirements.
- Maintain detailed and organized records of client interactions, estimates, and job specifications.
- Proactively identify opportunities to upsell or cross-sell services to existing clients.
- Communicate effectively with clients to manage expectations regarding timelines, pricing, and production details.
Qualifications:
- 10 years of experience in the commercial printing industry, with a strong understanding of print production processes and materials.
- Proven expertise in estimating print projects, including familiarity with industry-standard estimating software; EPMS (enterprise 32) preferred.
- Exceptional customer service and communication skills, with a demonstrated ability to build and maintain strong client relationships.
- High attention to detail and accuracy in estimating and managing client accounts.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience with Plan Prophet (Salesforce).
Why Join Us?
- Opportunity to work closely with a dedicated and experienced team in a dynamic industry.
- Competitive salary and benefits package.
- A collaborative work environment that values innovation, expertise, and client satisfaction.
IMPORTANT: If your resume does not demonstrate the requisite experience, it will not be considered.
We look forward to hearing from you!
Webster Printing & Packaging is an equal opportunity employer.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Hanson, MA 02341: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000