What are the responsibilities and job description for the Veterinary Receptionist (Pet Care Coordinator) position at Webster Veterinary Clinic?
Hours/ Schedule-
Tues-12pm- 6pm, Wed-8am-5pm, Th- 8am-7pm, Friday- 8am-5pm Sat-8am-1pm
Job Type: Full Time
The role of Veterinary Pet Care Coordinator (receptionist) is to be the liaison between the doctor and medical team and also the client and patient.
Job responsibilities:
- Communicate with clients through phone calls and emails
- Schedule appointments and send reminders
- Make follow-up calls to clients
- Perform electronic record-keeping duties
- Invoice charges and collect payments
- Convey referral requests and lab results/ reports to the doctors
- Convey information to clients related to patient care and treatment
- Answer questions regarding the status of hospitalized animals
- Maintain the appearance of the reception area and the front area of the clinic
- Clean and maintain the appearance of exam rooms
- Route faxes, accurate phone messages, etc.
- Refill prescriptions in accordance with hospital policies and procedures
- Perform additional clerical duties as assigned
- Counsel clients regarding external parasite problems, pre- operative care, treatment instructions, etc.
- Knowledge of emergent situations and how and when to triage to the technicians and/or Doctors
Requirements and experience:
- Past customer service and multi-tasking roles required
- Willingness to learn and complete training
- Some veterinary medical knowledge
- Computer literacy with Avimark is a plus
- Computer literacy with Microsoft Office
- Detail-oriented
- Outgoing and friendly
- Team player
- Able to multi task
- Positive Attitude
- Organized
- Dependable
- Good Listener
- Able to sympathize
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Expected hours: 36.5 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
Schedule:
- Day shift
- Evening shift
- Every weekend
Education:
- High school or equivalent (Required)
Experience:
- VETERINARY Reception: 1 year (Required)
Ability to Commute:
- Webster, NY 14580 (Required)
Work Location: In person
Salary : $17 - $18