What are the responsibilities and job description for the Customer Service Representative (Part-Time) position at WebTPA?
Job Description
Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30 years of experience building unique benefit solutions and managing customized health plans.
What is your impact?
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Key Position Details
Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30 years of experience building unique benefit solutions and managing customized health plans.
What is your impact?
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Key Position Details
- Part Time position with approximately 20 hours per week.
- Training on a Full-Time schedule - Hours: Monday to Friday 8:00am to 5:00pm Central Time
- Shift hours Monday to Friday 1:00pm - 5:00pm Central Time
- Answer questions from providers and members about benefits and eligibility.
- Maintain a high accuracy level by providing complete and accurate information at all times.
- Document notes of each call to ensure all information is saved correctly.
- Abide by all Customer Service Goals as set by the Manager of the department.
- Ensure adherence of Customer Service metrics:
- Average monthly After Call Work (AUX) time
- Average monthly hold time
- Average monthly staff time
- Average monthly talk time
- Average monthly quality
- Handle call backs and escalations:
- Escalate calls to the necessary department when appropriate.
- Make callbacks to customers as needed.
- 0-1 years related work experience
- Inbound call center experience in the health insurance industry.
- High school diploma or GED
- Excellent verbal and written communication skills are required.
- Qualified candidates should have a professional phone voice.
- Must possess good, basic computer and typing skills.
- Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
- Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
