What are the responsibilities and job description for the Customer Consultant - Inbound (Part Time) position at WEC Energy Group?
WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.
As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.
If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.
We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Part Time) at our Downtown Milwaukee campus and Pewaukee Care Center.
Job Summary
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?
If so, a career in a WEC Energy Group Care Center may be a fit for you!
We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Part-Time) in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.
We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.
This position has a direct impact on the energy that people in our communities use every day.
Job Responsibilities
The Part -Time Customer Consultant is responsible for:
Preferred Qualifications
Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions.
Customer Care Center Structured Interview (CARECTR): Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills.
As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.
If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.
We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Part Time) at our Downtown Milwaukee campus and Pewaukee Care Center.
Job Summary
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?
If so, a career in a WEC Energy Group Care Center may be a fit for you!
We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Part-Time) in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.
We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.
This position has a direct impact on the energy that people in our communities use every day.
Job Responsibilities
The Part -Time Customer Consultant is responsible for:
- Receiving all incoming gas, electric, and steam contacts from customers
- Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
- Processing on and off orders, reconnections, trouble calls, and gas emergency calls
- Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
- Perform special assignments as needed
- The Care Centers operate 24/7 to ensure customers have energy related solutions
- We offer a competitive salary, starting at $24.18/hour
- Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends
- Part time hours may vary, with a minimum of 20 hours per week, with the opportunity to work additional hours
Preferred Qualifications
- One year customer contact or call center experience preferred
- Computer experience is preferred
Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions.
Customer Care Center Structured Interview (CARECTR): Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills.
Salary : $24
