Be a Part of Something that Matters

At WECC, we affect the lives of 80 million people by mitigating risks to the power system in the West. The grid is changing quickly as environmental regulations, economics, technology, and customer demands push the power industry to higher limits. Help us continue our important work in renewable energy tracking by joining our team as a Staff Technical Services Coordinator.

In this role, you will provide help desk services, software support, and coordination services to the WREGIS department.   

You will—

• Act as first-line help desk support, troubleshooting user issues and escalating as needed.
• Perform Know Your Customer profiles on prospective new customers.
• Perform system audits of user and organization information.
• Coordinate between vendors to ensure accuracy and non-duplication of e-Tag files. Complete upload of e-Tag files monthly.
• Provide system training to WREGIS customers and staff as required.
• Coordinate in-person and virtual user training events.
• Create and maintain documentation on system users and internal procedures.
• Implement document control and maintain security of confidential information.
• Communicate in a professional manner with all levels of the organization as well as customer and stakeholder organizations.
• Perform other duties as assigned.

You will enjoy this role if you—

• Hold a bachelor's degree or an equivalent combination of education and work experience resulting in a demonstrated ability to perform major duties.
• Have a minimum of 3–8 years’ experience in customer service, administration or an additional related service. 
• Understand or are interested in renewable energy markets, trends, and standards.
• Have knowledge of, or are interested in, electric utility policies and practices.
• Maintain excellent organizational, coordination, and interpersonal skills.
• Demonstrate excellent written and verbal communication skills.
• Have excellent computer skills, with experience in Excel and SQL.
• Are willing to help coworkers with other tasks as assigned.

Our Culture and Values

• Our people and our work matter;
• Everyone is invited to be a leader;
• Independence, perspective, and partnership are how we add value;
• Intellectual curiosity, empowerment, and accountability fuel meaningful results;
• Continuous improvement and innovation are essential; and
• We act with intention and focused urgency in everything we do.

Benefits and Compensation

The base hourly pay range for this full-time position is $20.47 – $25.60 discretionary pay benefits. Our salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and mid-point for the position across all locations. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Your recruiter will share more details during the hiring process.

WECC offers an excellent benefits package including medical, dental, vision, life insurance, health reimbursement and flexible spending accounts, a 401(k) plan, and generous paid personal time.

Our Commitment to Diversity, Equity, and Inclusion

A diverse, equitable, and inclusive workforce, where everyone has an equal opportunity to thrive, is fundamental to accomplishing our critical reliability and security mission.

We foster an organizational culture that values the visible and invisible qualities that make individuals who they are. When individuals bring their whole selves to work, without apprehension, we, as WECC, will meet our mission now and in the future.

                                                                                                                                                 ***

                                                                                                                   Be a part of something that matters!

Salary : $20 - $26