What are the responsibilities and job description for the Inside Sales Representative position at Wecom Fiber?
Job Description
Inside Sales Representative
Reports to: Inside Sales Manager
Location: Kingman, AZ
Job Summary:
Wecom Fiber is seeking a motivated and detail-oriented Inside Sales Representative to join our dynamic sales team. The ideal candidate will be responsible for generating leads, managing customer relationships, and driving sales through effective communication and follow-up. This role primarily involves working in a phone call center environment, where you will engage with potential and existing customers to promote our fiber optic products and services.
Key Responsibilities:
- Identify and qualify new sales leads through inbound and outbound calls, emails, and other communication methods.
- Conduct follow-up calls with leads and existing customers to assess their needs, provide product information, and address any inquiries.
- Deliver compelling sales presentations and product demonstrations over the phone to educate customers about our offerings.
- Meet or exceed monthly and quarterly sales targets and performance metrics.
- Build and maintain strong relationships with customers, ensuring a high level of customer satisfaction and retention.
- Accurately process customer orders and maintain up-to-date records in the CRM system.
- Stay informed about industry trends, competitive products, and market conditions to effectively position Wecom Fiber's offerings.
- Work closely with other team members, including marketing and technical support, to ensure a seamless customer experience.
- Provide regular updates to management regarding sales activities, pipeline status, and overall performance.
Qualifications:
- High school diploma or equivalent; a degree in business, marketing, or a related field is preferred.
- Previous experience in inside sales or a call center environment, preferably in the telecommunications or technology industry.
- Excellent verbal and written communication skills; ability to articulate product features and benefits clearly.
- Strong customer service orientation with a commitment to providing exceptional support.
- Proven ability to close sales and achieve targets; ability to handle objections and negotiate effectively.
- Familiarity with CRM software and Microsoft Office Suite; ability to learn new software quickly.
- Strong organizational and time management skills, with the ability to manage multiple tasks and priorities effectively
NOTE:
Wecom (and its subsidiaries) complies with all Equal Employment Opportunity (EEO). Wecom does not discriminate on the basis of age, race, sex, religion, color, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law.
Company benefits subject to change.
