Network Operations Field Technician

Brief Description

Network Operations Field Technician

Reports to: NOC Manager

Location: Phoenix, AZ

Job Summary

The NOC/Network Technician at Wecom Fiber plays a vital role in ensuring the seamless operation of our telecommunications and fiber optic network infrastructure. You will be responsible for monitoring, maintaining, and troubleshooting network systems, as well as configuring network devices to support both internal business functions and customer connectivity. This role involves a dynamic mix of NOC duties—primarily based in our Wecom Phoenix office—and field work, including the installation/configuration of XGSPON cabinet equipment and direct customer support.

Key Responsibilities

• Adherence to Procedures & Protocols: Follow NOC procedures, incident response plans, and operational guidelines to maintain network integrity, availability, and security.
• Network Configuration & Deployment: Configure, deploy, and maintain telecommunications and fiber network equipment—including routers, switches, access points, and firewalls—to ensure seamless connectivity and data transmission.
• Troubleshooting & Diagnostics: Identify and resolve connectivity issues and network outages using diagnostic tools, packet capture analysis, and root cause analysis to minimize downtime.
• Installation & Maintenance: Assist in the installation, upgrades, and expansion of network infrastructure under senior engineer guidance. Perform routine maintenance, including software updates, firmware upgrades, and hardware replacements, to ensure system reliability.
• Performance Monitoring & Optimization: Monitor network performance metrics and data traffic patterns to optimize resources, conduct capacity planning, and proactively address potential issues using SNMP protocols and performance management systems.
• Documentation & Reporting: Document network configurations, changes, incidents, and maintenance activities. Generate reports to track performance trends and support compliance requirements.
• Collaboration & Communication: Work closely with cross-functional teams—including network engineers, IT staff, field technicians, system administrators, and vendors—to troubleshoot technical issues and implement effective solutions.
• Security & Compliance: Adhere to network security protocols, best practices, and regulatory standards to safeguard data and ensure the overall integrity of the network infrastructure.
• Project Participation: Contribute to network planning, design, and implementation projects aimed at expanding and optimizing telecommunications and fiber network operations
  
  

Qualifications

• Associate degree in Information Technology, Network Administration, or a related field; or 4 years of experience in network support in the telecommunications and fiber industry.
• Knowledge of network protocols, telecommunications and fiber technologies, and troubleshooting techniques specific to telecommunications and fiber networks.
• Strong problem-solving skills, attention to detail, and the ability to work in a dynamic telecommunications and fiber environment.
• Basic understanding of network configurations, telecommunications and fiber infrastructure, and network monitoring tools.
• Effective communication, teamwork, and collaboration skills to work with network teams and IT professionals in the telecommunications and fiber sector.
• Willingness to learn and develop skills in telecommunications and fiber installations, maintenance, and field operations.
  
  

Note

Wecom (and its subsidiaries) complies with all Equal Employment Opportunity (EEO). Wecom does not discriminate on the basis of age, race, sex, religion, color, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law.