Fraud Manager

WECU is seeking a Fraud Manager to join our Risk Management department in Bellingham, WA. This position leads WECU in data collection, analysis, review, investigation, and reporting of suspected and confirmed fraudulent activities and the prevention and recovery of losses caused by such activities throughout the organization. Responsible for developing, implementing, and managing effective fraud prevention, detection, and investigation strategies to safeguard the financial interests of WECU and its members.

RESPONSIBILITIES:

• Implement direct, coordinate, and administer WECU’s Incident Management, Fraud Risk Management, and Red Flag/Identity Theft Management programs.
• Ensure effective organizational controls are in place to detect, investigate, and prevent potential and identified fraud incidents and to minimize losses.
• Collaborate with multiple business units to develop a holistic approach to fraud prevention and detection across multiple channels
• Oversee the investigation of fraudulent, suspicious, or unusual activities identified by staff and/or the WECU’s fraud detection software systems, including the collection of appropriate supporting documentation, researching historical transactions, open source and member profile information, and drafting reports of the incident, collaborating with internal teams, law enforcement, and external partners as necessary.
• Identifies and analyzes emerging fraud threats and vulnerabilities and with the direction of the Chief Risk Officer adjust strategies as needed to address evolving risk and industry trends to improve overarching fraud prevention and detection strategies for WECU.
• Regularly meets with management and various business units to share concerns, recommends safeguards and ensures that adequate fraud internal controls and risk response systems are in place.
• Chairs WECU’s Fraud Management Committee and prepares and presents regular reports on fraud trends, incidents, and mitigation efforts to RMCO, Senior Leadership, and to WECU’s Governance leaders.
• Works on project teams to represent the Fraud Risk area when new products are being added, or significant changes are being made to current systems.
• Prepares the monthly and annual Fraud Risk Management reports to WECU’s Senior Management and Governance Leaders.
• Evaluates non-collection expulsions, oversees the writing and logging of warning and expulsion letters to members and prepares quarterly and annual reports for the Membership Committee.
• Working in conjunction with the Fraud Management Committee and the Information Security, Marketing, and Training & Development teams, to develop, coordinate, and to make recommendations for staff and member communication and awareness, as appropriate.
• Evaluates non-collection expulsions, oversees the writing and logging of warning and expulsion letters to members and prepares quarterly and annual reports for the Membership Committee.
• Responsible for the accuracy and maintenance of all department policies and procedures published on WISE.
• Responsible for hiring, promoting, coaching, discharging, scheduling, and evaluating assigned credit union employees.
• Working in conjunction with the Training & Development team to develop and coordinate effective fraud risk management training programs for staff and managers.
• Responsible for the accuracy and maintenance of all department policies and procedures published on WISE.
• Follows WECU’s policies and all applicable laws and regulations.
• Performs other duties as assigned by management.

QUALIFICATIONS:

• BA/BS degree in business or related field or equivalent industry experience preferred.
• Four or more years of progressive experience in the fraud risk management field, ideally in the financial services industry.
• Possess leadership skills
• Flexibility and capacity to manage many responsibilities simultaneously
• Ability to exercise independent judgment
• Ability to organize projects, prioritize workflow and complete multiple tasks simultaneously and accurately
• Ability to maintain strict level of confidentiality and security in sensitive areas
• Proficient in Microsoft Office programs
• Ability to represent the Credit Union in a positive, professional manner in person, on the telephone, and in written correspondence
• Ability to exercise independent judgement

COMPENSATION:

The salary range for this position is $81,290. to $114,762. annually

WECU provides a comprehensive benefits package that includes medical, dental, and vision benefits with premiums for employee coverage paid in full, 401(k) retirement plan with an 8% annual contribution from WECU, bonus plan, two or more weeks of vacation, up to 11 paid holidays, paid life and disability insurance, annual wellness benefit, loan discounts, professional development, and much more.

ABOUT WECU:

WECU is a not-for-profit financial cooperative where members are encouraged to save and borrow responsibly at fair and competitive rates. Headquartered in Bellingham, WA, WECU has over 130,000 members and over $2.3 billion in assets.

It is WECU's mission to make a meaningful difference in the lives of our members. We strive to treat both members and staff with honesty and integrity and to be a socially responsible part of our community. WECU also endeavors to be an employer of choice.

WECU is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We make employment decisions based on merit and qualifications and seek to have the best qualified person in every job. WECU policy prohibits discrimination based on race, color, religion, creed, sex, gender, sexual orientation, gender identity, marital status, age, national origin, or ancestry, physical or mental disability, veteran status, genetic characteristics or information, or any other consideration made unlawful by federal, state, or local laws.