What are the responsibilities and job description for the Customer Care Specialist - Veterinary position at Wedgewood Pharmacy LLC?
Great Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals and a love for serving others – we want you to help us deliver on that promise by joining our Customer Care Team.
When will you work?
- You will work on-site in Manhattan, KS Monday - Friday 8:30 am - 5:00 pm - with the flexibility to work within the hours of 8:00am-6:00pm.
What you’ll do:
- Deliver customer service with kindness, empathy, understanding, and patience
- Efficiently navigate patient and prescriber profiles across systems
- Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, and chat.
- Cohesively work with a team, as well as independently
- Ability to interact with team members across pharmacy and fulfillment facilities.
- Hone in on workflow efficiencies and new developments as the team grows by providing feedback.
- Maintain a positive and professional attitude while keeping our pet patients and customers front and center.
Who you are:
- A coachable, quick learner who is comfortable with change
- A compassionate and caring individual who loves animals and those that care for them
- Able to demonstrate strong attention to detail and willingness to adhere to procedures
- Self-motivated and energized; excelling in a fast-paced environment
- An effective and persuasive communicator
- Computer-savvy, navigating the internet with ease
- A reliable co-worker with a positive, professional attitude. No exceptions!
- Basic calculations are easy for you to perform
- A high school graduate or equivalent
Automatic Bonus Points:
- You have worked retail or held Customer Service positions in the past
- You have prior contact center experience
- You have working knowledge as a pharmacy technician
- You have worked as a veterinarian technician or similar role
- You are comfortable working with Microsoft Office, Outlook, Word, & Excel
- You have attended some college or have earned a degree
- You can speak Spanish - Bilingual
What’s in it for you:
- A comprehensive benefits package that includes health, dental, and flexible spending accounts
- Competitive base salary with uncapped commission structure
- 401(k) retirement plan with a generous company contribution to help you save for the future
- Company Paid Life and disability insurance
- Access to voluntary insurance options
- A generous paid time off program that increases every year
- Tuition reimbursement
- Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!
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About Us
Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.
Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.
