What are the responsibilities and job description for the Business Development and Customer Success Coordinator position at WeDriveU?
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500 team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Job Description:
We are looking for a highly organized and detail-oriented Business Development & Customer Success Coordinator to support our Commercial team. This role will be a key part of the Business Development (BD) and Customer Success (CS) teams, assisting with bid preparation, research, outreach efforts, and administrative tasks that help drive business growth and client retention.
This is an ideal opportunity for someone looking to develop a career in business development, customer success, or transportation operations. The role requires excellent communication skills, strong research abilities, and the ability to adapt to shifting priorities in a fast-paced environment.
Responsibilities
Market Research & Opportunity Identification
Assist in gathering intelligence on upcoming opportunities, procurement requirements, and competitor activity.
Monitor agency procurement sites and ensure WeDriveU is properly registered for bid opportunities.
Conduct research on potential clients and transit agencies to support business development efforts.
Proposal & Bid Support
Submit Freedom of Information Act (FOIA) requests to obtain historical procurement and bid details.
Assist with Disadvantaged Business Enterprise (DBE) outreach, including identifying and documenting potential DBE subcontractors.
Perform Good Faith Efforts for DBE requirements in bids, such as placing ads and following up with potential partners.
Work with technology partners to request pricing and content for proposals.
Customer Success & Administrative Support
Help the Customer Success team with service analysis, presentations, and materials for quarterly business reviews.
Track capital expenditure requests and approvals for bid submissions.
Support day-to-day needs of the BD and CS teams, including ensuring job postings are live in coordination with HR.
Assist with coordinating meetings, scheduling travel for team members, and organizing logistics for conventions and industry events.
Qualifications
Education & Experience:
Bachelor’s degree or equivalent experience in business administration, marketing, transportation, or a related field.
2 years of experience in a similar role, preferably in transportation, government contracting, or proposal management.
Technical & Research Skills:
Strong proficiency in Google Workspace (Docs, Sheets, Slides) and Microsoft Office (Excel, Word, PowerPoint).
Familiarity with AI-based research and writing tools for data collection and proposal support.
Experience with CRM tools or bid-tracking platforms is a plus.
Soft Skills:
Exceptional attention to detail and ability to manage multiple priorities under tight deadlines.
Strong verbal and written communication skills to interact with internal teams and external partners.
Ability to conduct in-depth research and present findings clearly to senior management.
Other Considerations:
Some travel may be required for industry events, conferences, or occasional client site visits.
We Offer
Physical Health
- Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health
- Competitive compensation packages
- 401(k) with 4% employer match
- Financial Wellness Tool
- Commuter Benefits
Emotional Health
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
- Pet & Legal Insurance
Personal Development
- On-the-job training and skills development
- Internal transfer opportunities for career growth
- Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
