What are the responsibilities and job description for the Customer Service Representative position at WeDriveU?
Job Description: The Customer Service Representative (CSR) will be answering a high-volume of incoming calls, communicating to riders, and responding to email inquiries as well as problem solving throughout the day. Duties and Responsibilities:
- Communicate with customers, vendors, and other departments regarding the Commute Program
- Assist with investigating and resolving customer concerns.
- Record incidents for vendor follow-up.
- Support processes related to Electric Vehicle charging.
- Managing the strikes and appeals process for infractions.
- Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.
- Additional duties and responsibilities may apply.
- 1 years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
- Extremely detail-oriented and exceptional organizational skills
- Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
- Experience using multiple software programs simultaneously with various open tabs.
- Provide quick real time responses to requests.
- Excellent written and oral communication with interpersonal skills.
- Exude a professional and energetic demeanor while performing effectively in a fast-paced environment.
- CDL preferred but not required.
- Willingness to research and investigate issues to determine root causes and offer solutions to customers and colleagues
