Sr. IT Infrastructure Engineer - San Francisco, CA

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500 team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Overview:We are seeking aSenior IT Infrastructure Engineer to play a pivotal role in supporting our IT initiatives, including the launch of Entra ID, Avaya/Zoom migration, Autopilot deployment, and the design of new network infrastructure. This position will manage network devices, firewalls, antivirus tools, and hardware diagnostics while leading the design, testing, configuration, and implementation of enterprise-level systems. The role will involve hands-on technical work, leadership, and collaboration to ensure our IT infrastructure is robust, secure, and future-ready.

Key Responsibilities

Infrastructure Design & Administration

• Administer network infrastructure, including firewalls, 40 VPNs, and monitoring tools
• Research, propose, and implement new technologies to optimize server and network performance
• Participate in the design and implementation of scalable, secure, and resilient systems
  
  

System Troubleshooting & Support

• Diagnose and resolve hardware/software issues, including system and application failures
• Serve as the technical escalation point for unresolved issues and advanced troubleshooting
• Monitor and maintain backups, disaster recovery systems, and system health
• Provide ongoing support for user and group policy administration, file restores, and backups
  
  

Project Management

• Lead IT projects such as Entra ID rollout, Autopilot deployment, and Avaya/Zoom migrations
• Develop technical specifications and manage the implementation of new IT solutions
• Ensure effective communication and coordination with vendors and internal stakeholders
  
  

Documentation & Training

• Create and maintain technical documentation, including network diagrams and system procedures
• Develop training materials and deliver training for new systems and features
  
  

Leadership & Collaboration

• Ability to Handle Ambiguity:Demonstrates resilience and resourcefulness in navigating unclear or evolving situations; can analyze incomplete information, identify key priorities, and make informed decisions without waiting for perfect clarity
• Business-IT Balance:Skilled at balancing technical needs with business objectives, ensuring that IT solutions align with and drive business goals; capable of presenting trade-offs and making decisions that support long-term organizational success
• Professionalism in All Interactions:Maintains a professional demeanor under pressure, fostering trust and credibility with colleagues, stakeholders, and leadership; handles challenging conversations and situations with tact, respect, and composure
• Disagree but Commit:Demonstrates the ability to voice thoughtful, constructive dissent while remaining aligned with the team once a decision is made; commits fully to executing the agreed-upon strategy, ensuring cohesion and progress toward shared goals
• Team Collaboration & Influence:Builds strong relationships across technical and business teams, encouraging open communication and mutual respect; inspires others by setting an example of accountability, integrity, and dedication to the business cause
  
  

Qualifications

Required Experience:

• 8–15 years of experience in IT infrastructure roles
• Expertise in Windows OS (Windows 10/11) and server environments
• Proven experience with Entra ID, Intune, and Autopilot required
• Familiarity with Google Workspace administration and support
• Firewall management experience, Sonicwall and Palo Alto Networks required
• Solid understanding of networking concepts, TCP/IP, and network security best practices
  
  

Certifications

• Telecom and Network certifications (e.g., CCNA) are a plus
  
  

Skills

• Strong troubleshooting and analytical skills with hardware, software, and network systems
• Ability to manage complex projects and prioritize multiple initiatives effectively
• Excellent communication and customer service skills, with a team-oriented mindset
• Outstanding organizational skills and attention to detail
  
  

Other Requirements

• Willingness to provide off-hours support for critical issues
• Availability to travel up to 30% across North America
  
  

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
  
  

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits
  
  

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance
  
  

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location
  
  

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.