Overview :
We are seeking aSenior IT Infrastructure Engineer to play a pivotal role in supporting our IT initiatives, including the launch of Entra ID, Avaya / Zoom migration, Autopilot deployment, and the design of new network infrastructure. This position will manage network devices, firewalls, antivirus tools, and hardware diagnostics while leading the design, testing, configuration, and implementation of enterprise-level systems. The role will involve hands-on technical work, leadership, and collaboration to ensure our IT infrastructure is robust, secure, and future-ready.
Key Responsibilities :
Infrastructure Design & Administration
- Administer network infrastructure, including firewalls, 40 VPNs, and monitoring tools
- Research, propose, and implement new technologies to optimize server and network performance
- Participate in the design and implementation of scalable, secure, and resilient systems
System Troubleshooting & Support
Diagnose and resolve hardware / software issues, including system and application failuresServe as the technical escalation point for unresolved issues and advanced troubleshootingMonitor and maintain backups, disaster recovery systems, and system healthProvide ongoing support for user and group policy administration, file restores, and backupsProject Management
Lead IT projects such as Entra ID rollout, Autopilot deployment, and Avaya / Zoom migrationsDevelop technical specifications and manage the implementation of new IT solutionsEnsure effective communication and coordination with vendors and internal stakeholdersDocumentation & Training
Create and maintain technical documentation, including network diagrams and system proceduresDevelop training materials and deliver training for new systems and featuresLeadership & Collaboration
Ability to Handle Ambiguity :Demonstrates resilience and resourcefulness in navigating unclear or evolving situations; can analyze incomplete information, identify key priorities, and make informed decisions without waiting for perfect clarityBusiness-IT Balance :Skilled at balancing technical needs with business objectives, ensuring that IT solutions align with and drive business goals; capable of presenting trade-offs and making decisions that support long-term organizational successProfessionalism in All Interactions :Maintains a professional demeanor under pressure, fostering trust and credibility with colleagues, stakeholders, and leadership; handles challenging conversations and situations with tact, respect, and composureDisagree but Commit :Demonstrates the ability to voice thoughtful, constructive dissent while remaining aligned with the team once a decision is made; commits fully to executing the agreed-upon strategy, ensuring cohesion and progress toward shared goalsTeam Collaboration & Influence :Builds strong relationships across technical and business teams, encouraging open communication and mutual respect; inspires others by setting an example of accountability, integrity, and dedication to the business causeQualifications :
Required Experience :
8–15 years of experience in IT infrastructure rolesExpertise in Windows OS (Windows 10 / 11) and server environmentsProven experience with Entra ID, Intune, and Autopilot requiredFamiliarity with Google Workspace administration and supportFirewall management experience, Sonicwall and Palo Alto Networks requiredSolid understanding of networking concepts, TCP / IP, and network security best practicesCertifications :
Telecom and Network certifications (e.g., CCNA) are a plusSkills :
Strong troubleshooting and analytical skills with hardware, software, and network systemsAbility to manage complex projects and prioritize multiple initiatives effectivelyExcellent communication and customer service skills, with a team-oriented mindsetOutstanding organizational skills and attention to detailOther Requirements :
Willingness to provide off-hours support for critical issuesAvailability to travel up to 30% across North AmericaWeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500 team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
