What are the responsibilities and job description for the Customer Service Front Desk Associate position at Wee Care Pediatrics?
Overview
We are seeking a dedicated and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome visitors in a friendly and professional manner.
- Manage incoming calls, directing them to the appropriate personnel or taking messages as necessary.
- Schedule appointments and manage calendars using EMR tools effectively.
- Maintain an organized filing system for client records and documents.
- Provide customer support by addressing inquiries and resolving issues promptly.
- Perform proofreading of documents to ensure accuracy and clarity before distribution.
- Assist with administrative tasks as needed, including data entry and maintaining office supplies.
- Ensure the front desk area is tidy and presentable at all times.
Requirements
- Proven experience as a receptionist or in a similar role is preferred.
- Strong computer literacy with proficiency.
- Excellent time management skills with the ability to prioritize tasks effectively.
- Exceptional customer service skills, with a focus on creating a positive experience for clients.
- Bilingual in fluent Spanish candidates are encouraged to apply, as this will enhance communication with diverse clientele.
- Experience as a medical receptionist is a plus but not required.
- Strong attention to detail and proofreading skills are essential for this position.
Join our team and be part of an environment that values professionalism, teamwork, and exceptional service!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
Language:
- Spanish (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Shreveport, LA 71118 (Required)
Work Location: In person
Salary : $15 - $17
