What are the responsibilities and job description for the Service Manager position at Weed Man dba Terra Firma Enterprises, INC?
Job Description
Job Description
About the Role :
As a Lawn Care Manager, your main objective will be to ensure the maintenance and care of all lawns within our organization. You will be responsible for overseeing a team of lawn care technicians and ensuring that all tasks are completed efficiently and to the highest standard. Your ultimate goal will be to create and maintain beautiful and healthy lawns that exceed customer expectations. This role requires a strong attention to detail, excellent organizational skills, and the ability to effectively communicate with both team members and customers. By successfully managing the lawn care operations, you will contribute to the overall success and reputation of our organization.
Minimum Qualifications :
Previous experience in lawn care or a related field.
Strong knowledge of lawn care techniques, equipment, and products.
Excellent leadership and team management skills.
Exceptional attention to detail and organizational abilities.
Effective communication and customer service skills.
Preferred Qualifications :
Certification or degree in horticulture, landscaping, or a related field.
Experience in managing a lawn care team or department.
Knowledge of local regulations and best practices for lawn care.
Ability to troubleshoot and resolve lawn care issues.
Experience with budgeting and cost management.
Responsibilities :
Manage and supervise a team of lawn care technicians to ensure the timely and efficient completion of all assigned tasks.
Develop and implement lawn care plans and schedules to ensure the proper maintenance and care of lawns.
Monitor and evaluate the quality of work performed by the lawn care technicians to ensure that it meets the established standards.
Coordinate with customers to understand their specific lawn care needs and provide appropriate recommendations and solutions.
Maintain accurate records of all lawn care activities, including work orders, equipment maintenance, and customer interactions.
1. New Hire Field Training
Help create training program
Complete inside training with staff
Complete outside training with staff TWI
Sales training with staff
2. Ongoing Technical Training
Turf Field Days and Seminars
Books and other literature as assigned
New Hire Training & Orientation
Tailgate and safety meetings
Expectations Leadership :
Consistency with everything
Energy
Attitude
Passion
Support
Adaptability
In every situation
Positivity and understanding
Unwavering commitment to “How we do business”
Not a tech anymore
More opportunity
More responsibility
Sometimes the hardest transition to make
Service Managers – Roles and Responsibilities (WIN DAY AND WEEK)
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