Automotive Service Advisor

The Service Advisor is responsible for selling and scheduling needed automotive work in the service department. Provides excellent customer service from customer greeting, through the completion of the automotive work, in accordance with company policies and procedures.

Essential Responsibilities:

This list of duties and responsibilities are not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time:

• Obtains customer and vehicle data at arrival.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Performs walk around inspections of vehicles.
• Writes up customers vehicles problems accurately and clearly on repair order.
• Advises customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacture's specifications.
• Prepares and communicates customer up-sell list.
• Checks on progress of automotive services and updates the customer.
• Maintain the dealership records and provide recommendations to their customers regarding their vehicles.
• Responsible for leading the technicians to ensure the shop area is neat, clean, and able to always account for all dealership-owned tools.
• Ensures that guest vehicles are kept clean.
• Providing excellent customer service keeping in mind that our customer’s perspective comes first.
• Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
• Maintains technical knowledge in areas of responsibility by attending educational workshops, reviewing publications, researching topics, establishing personal networks, and participating in dealership training.
• Other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Required Competencies

The following are required competencies of the position that must be met by the employee to successfully perform the essential functions of the job:

• Demonstrated proficiency in Windows, MS Office Suite including; Word, Excel, and Outlook, internet/intranet and other organizational specific software.
• Attention to detail, organizational and time management skills.
• Professional communication skills for both internal and external customers, and coworkers.
• Strong customer service skills.
• Possess traits of honesty, integrity, creativity and flexibility.
• Demonstrate an understanding of the products sold and the processes involved.
• Ability to read and comprehend standard operating procedures and company quidelines in order to maintain regulatory compliance.
• Ability to understand daily production needs.
• Ability to work independently, multi-task, and prioritize.
• Ability to perform at a high level in a fast-paced environment with the ability to adapt to a continually changing environment.
• Detail oriented, be quality minded.
• Valid drivers’ license and good driving record.
• Punctual and regular attendance.

Education/Experience:

• High School Diploma or General Education Degree (GED) required.
• 1 to 3 years relevant work experience preferred.
• 1 to 3 years supervisory experience preferred.
• Industry specific software experience preferred.

Physical/Mental Demands

The physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Office – Work is performed in a general office environment with low to moderate noise exposure. May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear; taste or smell. The majority of the time is spent standing or seated at a workstation with access to telephone, computer, printer, files, and reference materials. Requires frequent verbal communication either in person, by telephone or by use of online interactive communication, to interact with vendors, suppliers, and consultants. Requires frequent written communication by requiring frequent typing and writing. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office - This job operates in a professional office environment. Employees will work face-to-face with others on a daily basis. Some may share office space. While performing the duties of this job, the employee is rarely exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually low. May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment. The employee may be exposed to very low levels of ammonia.

Employee is occasionally exposed to risk of electrical shock, wet work conditions, fumes or airborne particles. Employee is occasionally exposed to warm and conditions. The employee is exposed to work near moving vehicles and mechanical parts. Employee is exposed to chemicals. The noise level in the work environment is occasionally at a high level. The employee is routinely exposed to weather conditions.

Personal Protective Equipment (PPE) – Personal protective equipment is required depending on the job being performed, which may include protective eye wear, or face shields, hearing protection, uniforms and footwear. Additional equipment may be required when working with chemicals, as appropriate for the job being performed.

Job Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Monday to Friday
• Rotating weekends

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $65,000 - $90,000