What are the responsibilities and job description for the Customer Experience Associate (Part-Time) position at Weezie?
Weezie is looking for a part-time Customer Experience associate to help us provide a best-in-class experience to our customers. As a part-time member of our growing Customer Experience (CX) team, you’ll play a key role in bringing the Weezie brand to life by communicating directly with customers to solve real-time issues, answer questions, & respond to user feedback. Our goal is to deliver the wow by exceeding all expectations every time we interact with our customers. If you’re organized, enthusiastic, and love helping others, we want you on our team!
This role will be required to work weekends. The expected hours are:
- Saturday and Sunday: 4 hours each, with the flexibility to set your own schedule
- An additional 2-3 days per week of your choosing, 4-8 hours each
What you'll do:
- Provide an exemplary customer experience by responding to customer inquiries through email, live chat, text, etc.
- Handle any and all customer requests including order cancellations, changes, shipping upgrades, etc.
- Ensure all customer feedback is logged and rescinded to
- Liaise with the operations team to support customer returns
- Execute support tasks as necessary including Surprise & Delight efforts, Customer Experience reporting, product launch preparation, carrier claims, etc.
Who you are:
- An empathetic and effective communicator who understands each customer’s unique perspective and can adapt communication accordingly
- No task too small attitude
- Organized, and able to manage multiple tasks at once
- You have excellent written, verbal, & listening skills
- Positive, enthusiastic, kind, sincere & patient
- Flexible, versatile & adaptable - comfortable with a fast-paced environment and some degree of uncertainty
- A Weezie customer or brand fan!
What to expect:
- Immediate start date
- At least 16 hours / week, with the possibility of additional hours as needed
- The flexibility of remote work
- A team that works hard but knows how to #enjoythestay
- Generous employee discount for yourself, friends & family
Weezie is an Equal Opportunity Employer that participates in E-Verify. Offers of employment are conditioned upon successfully passing a background screening.
