What are the responsibilities and job description for the Fulfillment & Customization Manager position at Weezie?
Weezie is seeking a Fulfillment & Customization Manager to join our growing team. In this leadership role, you’ll oversee day-to-day fulfillment center operations in Austell, GA—where we satisfy customer orders in-house with our quality-minded fulfillment team and best-in-class customization capabilities. You’ll manage a talented team responsible for order management, picking, embroidery/customization, shipping, and quality control, and play an integral role in Weezie’s customization development process (including embroidery and applique testing and custom digitization).
We value candidates with diverse backgrounds—even those without traditional warehouse operations experience. If you’re passionate about achieving results through process optimization and collaboration, and have strong leadership and/or embroidery experience, we encourage you to apply!
What you’ll do:
- Manage and optimize in-house fulfillment and customization.
- Lead a team of fulfillment specialists, embroidery machine operators, and production leads by providing coaching, training, and performance feedback.
- Observe, document, and improve operational processes using KPIs to inform output, efficiency, cost, customization, and quality opportunities.
- Apply a solution-oriented, adaptable approach to drive quarterly projects, solve problems, and enhance the operation’s scale, capability, and efficiency.
- Facilitate testing, development, and launch of new products and customization offerings, managing automation logic and setting quality standards.
- Oversee production of multichannel embroidery, applique, and non-embroidery fulfillment while managing staffing and scheduling to achieve output targets.
Who you are:
- You have a 4-year degree and/or 4-5 years of leadership experience in distribution operations, logistics, or managing a team.
- You’re a natural leader with a can-do attitude and a desire to learn.
- You possess strong interpersonal and communication skills.
- You’re an analytical, process-oriented problem-solver comfortable interpreting quantitative data and using Excel.
- Your follow-through, high standards, organization, and attention to detail ensure nothing slips through the cracks.
- You’re eager to roll up your sleeves, with a bias toward action and a willingness to find creative solutions.
- You love a good challenge, and your passion for exceptional service aligns with Weezie’s determination to deliver a “wow” customer experience.
- You are adaptable and comfortable with schedule changes as needed to support Weezie’s growth and operational needs.
What you can expect:
- You will work in person at our fulfillment center in Austell, GA. This position requires a candidate based in or near Atlanta, GA and does not offer relocation.
- Attractive PTO & Personal Day policies 10 paid company holidays.
- Medical, Dental & Vision insurance.
- 401(k) Plan.
- Paid Parental Leave.
- Generous Weezie product gift upon hire & discounts for yourself, friends & family.
- Anniversary gifts, including a 5 week paid sabbatical after 5 years of service.
- A team that works hard but knows how to #enjoythestay.
