What are the responsibilities and job description for the TECHNICAL CUSTOMER SERVICE MANAGER position at WEG Transformers USA?
Job Type
Full-time
Description
Role : Technical Customer Service Manager
Location : Washington, MO (On-Site)
Company Overview
WEG : Our Company
Founded in 1961, WEG stands as one of the largest electric machine manufacturers globally. We employ over 45,000 people and sell to more than 135 countries. Our U.S. operations are expanding rapidly, and we seek dedicated individuals to drive our ambitious growth plans.
Our Culture
As a Human Company, we value each individual's contribution and lead through integrity, ethics, and continuous support for personal development. We prioritize professional growth, human rights, diversity, and environmental stewardship. We invest in carbon reduction solutions and encourage employees to engage in community health and education initiatives.
Green Initiatives
WEG's sustainability strategy focuses on Sustainable Products and Solutions, Responsible Supply Chain, Circular and Efficient Operations, and Engaged Employees and Communities. We provide high-efficiency, low-carbon products, promote carbon neutrality, and expanded renewable energy use. We emphasize eco-efficiency in resource management and greenhouse gas reduction.
Recent Awards
- Earned the Excellence in Quality Award from Caterpillar for the third consecutive year.
- Achieved Gold certification in EcoVadis for the second consecutive year.
- Honored in Brazil with the "Executive of the Year" Award for our President and CEO for the 11th consecutive time.
Our Values
At WEG, our values are : Human Company, Teamwork, Efficiency, Flexibility, Innovation, and Leadership.
Position Overview
The Technical Customer Service Manager oversees the installation and field testing of Power Transformers (PT), addresses and resolves warranty claims, and provides full responses to requests for spare parts for Power & Distribution Transformers (DT). This role enforces internal and external policies and procedures and interacts with customers regarding PT & DT warranty claims, service, or parts questions and requests. Additionally, it continuously monitors the performance of external contractors during and after designated services to ensure customer satisfaction and contractual compliance.
Responsibilities of Role
Safety & Security
Installations / Inspections
Engagement with Customers and Contractors
Documentation Compliance
Skills for Success
Benefits
WEG offers competitive compensation, exciting career growth opportunities, and excellent benefits, including :
We are proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require a special accommodation in order to participate fully in our recruitment experience. Please contact us at 1-636-239-9300 should you need a referral to the recruiter for this requisition for an accommodation.
Apply Today!
If you are passionate about Customer Service & After Sales Support and want to contribute to a growing company, apply now!
More @ weg.us / careers & WEG Homepage .
Requirements
Basic Requirements
Preferred Requirements
Salary Description
87,775 to $137,000
Salary : $87,775 - $137,000
