What are the responsibilities and job description for the Technical Support Service Engineer position at WEG?
Electric Machinery Company, a division of WEG Electric Corp.
Minneapolis, Minnesota
Position : Technical Support Service Engineer
Department : Engineered Services Department
Primary Objective of Position :
The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions.
Major Areas of Accountability :
- Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
- Resolves service requests and promotes strong customer relationships.
- Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.
- Creates and processes warranty claims.
- Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.
- Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.
- Other duties as assigned.
Qualifications :
Physical Requirements :
Company cannot provide sponsorship for this position
Please, no agencies
