Sr. Client Value Manager

Job Description

Job Description

10 Years Experience

Degree Required

100% on-site

Travel Required

The Senior Client Value Manager is also expected to serve as a positive role model and mentor, with a commitment to providing superior service to the Firm’s attorneys, and maintain effective departmental operations through teamwork and continuous improvement.

This role reports to the Director of Client Value.

Responsibilities include :

• Gain a thorough and deep understanding of the Firm’s financial drivers;
• Work closely with the Director to proactively analyze and optimize the Firm’s pricing strategies;
• Counsel firm leadership and attorneys regarding pricing strategies, preparing budgets, legal management resources , and completing bespoke pricing-related requests;
• Provide materials, training, and coaching on a firm-wide basis to assist attorneys and professional staff with achieving the key performance indicators set by firm leadership;
• Coach pricing analysts with regard to pricing strategies and client pricing demands;
• Work closely with attorneys and the Proposals team in the preparation of RFPs and client pitches;
• Regularly evaluate pricing and budgeting resources and templates across the firm’s global footprint;
• Develop and produce ad-hoc and standardized reports at the client group / client / matter levels to provide additional clarity and enhance transparency for senior management;
• Collaborate with the Legal Project Management team to build reports and analyses to study matter profitability with focus on the success or failure of initial pricing strategies;
• Work closely with the Finance and Billing teams to create customized client performance reports to allow for internal monitoring and analysis;
• Assist with the training and coaching of firmwide attorneys on alternative or value-based billing, negotiation tactics and pricing / financial concepts;
• Participate in the annual rate-setting process and provide senior management and attorneys with relevant legal market and competitor information with respect to billing rates and other pricing-related metrics;
• Review and participate in negotiations of legal contracts and outside counsel guidelines provisions, including ensuring proper implementation of agreed-upon commercial terms across the firm;
• Staying abreast of current and new technologies and market trends in the legal pricing;
• Collaborate and work with other members of the Client Value team in special projects as assigned.
• Understanding of financial management and business drivers, and ability to think strategically and analytically
• Strong business acumen; apply sound judgment and discretion with respect to confidential and sensitive information
• Strong ability to communicate persuasively, both orally and in writing
• Strong work ethic and ability to work independently, creatively and proactively
• Demonstrated ability to make presentations to small and / or large groups
• Good interpersonal skills and the ability to deal effectively with all levels of personnel and work collaboratively across departments and offices
• Proven organizational skills; ability to execute identified initiatives and processes in a timely manner