Director, Operational Excellence NJ

Director, Operational Excellence

We are seeking a Director of Operational Excellence to join our team. This leader will analyze and optimize business operations to ensure the highest level of service quality, financial performance, and accuracy.

Key Responsibilities

• Lead a team of professionals in managing business processes, conducting performance analysis, and data quality management.
• Develop data analysis tools and methodologies to identify trends, patterns, and areas for improvement.
• Identify process improvement opportunities and work cross-functionally to optimize operational processes.
• Lead the financial analysis in key business areas including client profitability, pricing models, profit margins, and staffing capacity management.
• Develop and maintain Standard Operating Procedures (SOPs) that streamline operations and ensure consistency.
• Support the development and operation of our Data Governance strategy.
• Oversee teams responsible for monitoring and measuring various operations, identifying areas for improvement, and driving higher performance.
• Establish and maintain quality control processes and standards to ensure compliance with industry regulations and best practices.
• Prepare regular reports for senior management, highlighting key performance metrics, progress, and areas for attention.
• Evaluate and implement technology solutions to enhance operations.
• Collaborate with Technical Training to develop training plans designed to effectively implement operational excellence initiatives.

Requirements

• Bachelor's degree in business administration, management, or a related field.
• Master's degree preferred.
• Certification in quality management or process improvement methodologies is a plus.
• A minimum of six years of experience in operational excellence or related roles, with a proven track record of leadership.
• Proven experience in leading process improvement initiatives and managing multidisciplinary teams.
• Demonstrated experience in driving change management and process implementation.
• Strong understanding of quality management systems, process optimization, and performance analysis.
• Strong knowledge of business process design, optimization, and SOP development.
• Strong leadership qualities and the ability to motivate and inspire a team.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical skills for performance monitoring and data-driven decision-making.
• Familiarity with data management practices.
• Proficiency in data visualization and reporting.
• Ability to adapt to a dynamic business environment and lead in times of change and growth.
• Excellent relationship management skills with internal and external stakeholders.
• Strong operations management and customer service orientation.
• Knowledge of industry-specific regulations and quality standards.
• Ability to drive measurable engagement and advocacy.
• Ability to multi-task and focus on competing priorities.