What are the responsibilities and job description for the Regional Administrator position at Weidner Apartment Homes?
Job Details
Description
Position Summary:
Weidner Apartment Homes is committed to teamwork, through a spirit of honesty, trust and mutual respect. While this job description is complete, some responsibilities may not be specifically addressed. The Regional Administrator is responsible for overseeing daily administrative functions and managing communications within the regional office. This role supports Regional Leadership by streamlining operations and anticipating needs to ensure a productive and well-organized office environment. A successful Regional Administrator excels in time management, is detail-oriented, a trustworthy team player, and takes pride in their work. In addition, the Regional Administrator needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities:
- Assisting all incoming customers via phone and in person by determining their needs
- Compose, edit and/or send regional communications
- Assist in planning and coordination of regional events
- Assist the Training Department with course attendance sheets; provide class materials when needed
- Maintain and organize quality and detailed records/ reports for the region
- Maintain a detailed knowledge of the communities in the region and their amenities
- Assist and support regional leadership in the day-to-day operations
- Assist in preparation of reports and accounting functions; assist in creation of yearly regional budget
- Assist with yearly associate evaluations
- Process incoming and outgoing mail
- Code invoices/bills and pcards for approvals; manage regional budget and expenses
- Communicate with and process all New Hires thoroughly in Paycom and complete welcome orientation, auditing to ensure compliance
- Accurately prepare, submit all employee related documents for departures, PAF/ACF’s, housing, associate referrals, etc…; Follow through to ensure timely completion
- Update and maintain company directory and regional calendars
- Monitor supplies and maintain equipment
- Ensure office is clean, orderly, and professionally presentable at all times
- Create, store and maintain all files, while ensuring strict confidentiality
- Follow all company key logging and storing procedures
- Regular and effective communication with Regional Leadership team and immediate supervisor
- Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
- Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
Qualifications
- Prior customer service experienced required
- Experienced in Microsoft products required (Word, Excel, PowerPoint and Outlook)
- High degree of integrity with ability to keep sensitive information confidential
- Professional and positive demeanor and excellent interpersonal customer service skills
- Strong organizationally and attention to detail; ability to manage multiple projects effectively and on-time
- Type at least 50 wpm, preferred
- Thorough knowledge of general office practices and procedures
- Strong oral and written communication skills and ability to read and comprehend all various documents
- Familiar with general accounting procedures
- Complete tasks in a safe and efficient manner
- Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
- Able to give professional directions clearly in person, over the phone, email, and text
- Yardi and Paycom experience preferred; Willing and able to learn new software programs
- Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
- Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
- Work effectively and cooperatively in a team environment and/or independently
- Ability to work outside of normal scheduled hours as needed
- Willing and able to be assigned to other Weidner properties as needed
- Working knowledge of English; detail oriented, well organized
- Must agree to a criminal background check and sign an agreement for voluntary drug testing
- Must have access to personal vehicle and/or reliable transportation, at all times
- Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work
