What are the responsibilities and job description for the Patient Experience Coordinator position at Weiler Plastic Surgery?
Weiler Plastic Surgery Group is looking for an enthusiastic and driven Patient Experience Coordinator to join our team! Our practice includes locations in Baton Rouge, Hammond, Covington, Denham Springs, Slidell, Metairie & Lafayette. As we continue to grow, we are looking for a Patient Experience Coordinator to help us strengthen our brand by assisting our patients and supporting our providers at our Baton Rouge location. The right candidate has a passion for creating amazing patient experiences through professional and genuine interactions.
Patient Experience Coordinators assist in the provision of a professional and welcoming environment while communicating with patients through phone inquiries and clinic visits. They create and maintain communication with the patients while simultaneously working with staff to ensure all tasks are completed and everything in the clinic is running efficiently.
Job Qualifications
- Aesthetic, Med Spa or healthcare experience preferred: 1-2 years minimum
- Customer service focused. Ideal candidate has customer service experience.
- Ability to effectively use a computer, efficiently navigating electronic medical records, google docs & sheets, and email communications
- Ideal candidate has attention to detail and ability to multitask while still providing quality patient interactions
Job Responsibilities
- Answering phones
- Checking patients in & out
- Schedule patient appointments
- Manage online patient database
- Organize patient charts and documents
- Efficiently use electronic medical record, google docs & sheets & email
- Develop knowledge of all surgical and aesthetic procedures as well as injectables while being able to effectively transfer knowledge to patients.
- Create a welcoming and professional environment for all patients
Job Specifics
- Full Time | Hourly
- Hours: Monday-Thursday 8:30AM-5PM | Friday 8:30AM-4PM
- Some Saturday morning availability required
Benefits & Perks
- Health, Dental, Supplemental & Life Insurance
- Paid Time Off
- Paid Holidays
- 401K
- Employee Loyalty Program
- Employee Discount
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
Medical Specialty:
- Plastic Surgery
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $16 - $19
