Helpline Clinician-Elder Abuse

Title: Helpline Clinician-Elder Abuse

Location: Upper East Side

Org Unit: Elder Abuse

Work Days

Weekly Hours: 35.00

Exemption Status: Exempt

Salary Range: $72,400.00 - $79,100.00

• As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
  
  

Position Summary

This role assists the NYCEAC’s Elder Abuse Helpline offer the following services to concerned persons: trauma informed counseling and emotional support to ease uncertainty, anxiety, and stress; identification and discussion of concerns and needs; guidance to help plan next steps; accurate information and education about elder abuse, neglect, and financial exploitation; and appropriate and timely referrals with the goals of decreasing a concerned person’s own distress and increasing their capacity to be a support to victims of elder abuse.

This position also includes development of an outreach strategy for publicizing the Helpline’s services and developing materials to reach concerned persons reflecting the diversity of New York’s diverse populations.

Job Responsibilities

• Provides direct services to those who contact the Helpline through phone and internet-based approaches, including trauma informed counseling and emotional support; education; referrals; guidance with planning action steps; and safety planning.
• Maintains meticulous documentation of all calls and clinical activity in the Helpline’s database system.
• Fulfills all reporting requirements including Daily Time and Activity Logs and Monthly OVS Functional Time Sheets.
• Participates in regular meetings including Elder Abuse Helpline staff meetings, case review meetings, individual supervision, NYCEAC staff meetings, and other meetings as needed.
• Participates in trainings to enhance skills and deepen knowledge in order to effectively support the work of the Elder Abuse Helpline.
• Develops an outreach strategy for publicizing the Elder Abuse Helpline’s services.
• Develops materials for and coordinates outreach for the Elder Abuse Helpline including use of mixed media approaches.
• Works collaboratively with other NYCEAC staff to assist in provision of trainings about elder abuse to diverse populations that incorporate information about the Elder Abuse Helpline.
• Represents the program and the needs of concerned persons at professional and public venues, including conferences that may involve travel.
• Performs other related activities as assigned.
  
  

Education

• Master's Degree
  
  

Experience

Master’s degree in social work, psychology, counseling or other related field.

LMSW or LCSW preferred.

Proven skill in providing counseling services that include addressing trauma, triaging cases and rapid engagement and assessment.

Demonstrated experience with public speaking, materials development and conducting outreach.

Knowledge, Skills And Abilities

• Strong verbal and written communication skills.
• Ability to work independently and as part of a team within a fast-paced working environment.
• Excellent interpersonal skills, training and/or teaching skills, superior presentation skills, and exceptional time management and organizational skills.
• Demonstrated ability to engage in creative problem-solving and think strategically.
• Working knowledge of computer software including Microsoft Office, Word, Excel, Outlook, Power Point and proficiency in conducting internet research.
• Willingness to learn other user friendly database software utilized by the program.
  
  

Licenses and Certifications

Working Conditions/Physical Demands

Flexibility to work some evening and weekend hours, which can primarily be done remotely.

Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.