Senior Medical Secretary

Title: Senior Medical Secretary  

Location: Upper East Side  

Org Unit: General Gastroenterology 

Work Days: Mon - Fri

Weekly Hours: 35.00 

Exemption Status: Non-Exempt

Salary Range: $25.52 - $28.79  

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices 

Position Summary

Under supervision, is responsible for assisting physicians with patient care, administrative, and organizational tasks as they relate to patient flow and the conveyance of a positive image of the physician's practice.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable. May also discuss patient’s responsibility for payments
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.
• May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
• Maintains physicians’ administrative (research and academic) and clinical/surgical schedules.
• Prepares charges and payments for submission to the billing office.
• Identifies delinquent accounts for collection activities. Reviews status of accounts with physician to determine next steps.
• Assists with physicians’ research activities, if applicable.
• Assists in the preparation of lectures and presentations.
• If applicable, prepares travel arrangements for business purposes; prepares travel schedule and presentation documents for conferences and lectures.
• Updates physicians’ CV and credentialing documentation as needed.
• Initiates and prepares written correspondence as needed and based on functional needs.
• May be responsible for chaperone duties during patient exams as needed.

Education

• High School Diploma

Experience

• Approximately 2 or more years of prior related experience

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Working Conditions/Physical Demands

Standard office work

Competencies

• Approaches our job knowing that there are internal and external customers whose expectations we strive to exceed.
• Possesses the ability to facilitate the flow of information through effective written and oral communication.
• Maintains a flexible and forward thinking approach to the way work is done.
• Possesses excellent work-related skills and the ability to apply them, while continually seeking ways to improve.
• Understands the need to be responsible for our own outcomes, and takes pride in delivering the best possible work product.
• Demonstrates integrity and ethics at all times.
• Appreciates and understands the connection between individual goals, departmental goals and the organizational mission.
• Maintains a team-oriented approach, and possesses the ability to cultivate positive and collegial workplace relationships.