What are the responsibilities and job description for the Front Desk position at Welcome Group?
POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Front Desk Agent is the first experience for a guest arrival. This position greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests. This person is the hub of customer service, taking guest requests and communicating to other departments, giving out local suggestions and enhancing the guest experience.
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience:
High school education or equivalent experience. Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
Skills and Abilities:
Ability to understand and provide friendly guest service. Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills. Multitasking is a must.
Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.