What are the responsibilities and job description for the Welcoming Program Operations Associate position at Welcoming America?
The Welcoming Program Operations Associate plays a critical role in supporting Welcoming America's members, the Welcoming International Alliance partners, and the operations of the Welcoming Network. Working in collaboration with Network and Operations and Finance teams, the Welcoming Network Operations Associate will act as a primary point for dues collection and the intake of members into the Network. This position will also develop and distribute weekly and monthly content to members and partners with support from other programmatic staff.
Primary Roles and Responsibilities :
Network Data Management, Analysis, and Reporting : This position manages the collection and analysis of member data and Network evaluation data including the program-specific evaluation and program metrics in the organizational dashboard. Specific responsibilities include :
- Maintaining information on Network members including program participation, demographic information, and other metrics to inform programs and organizational strategy. Ensuring that Welcoming Network data is accurate and up to date and available across the organization to support cross-functional work (eg : updating the map, donor development, speaker recruitment, etc).
- Regularly analyzing member data and sharing trends and themes with the organization on that data.
- In partnership with the Chief Program Officer, Senior Director, Network, and Senior Director, Welcoming International, developing and implementing a consistent feedback and evaluation process and tools for the Network, including programs, and Welcoming International.
- Managing processes to collect and maintain program-related data in the organizational dashboard.
Welcoming Network Intake, Dues Coordination, and Operations Support : This position manages intake for Welcoming Network members as well as managing dues collection from new and current Welcoming Network members. This position also works closely with the Senior Network Operations Manager in support of the day to day operations of the Network including disbursement of payments to members, collection of member data, distribution and collection of Network related materials including applications and forms. Responsibilities include :
Member and Alliance Partner Resource Curation and Communications - This position is responsible for compiling resources for weekly communications with Welcoming Network members and quarterly communications with Welcoming International Alliance partners. They will also help field questions submitted by members on our member forum. Specific responsibilities include :
Welcoming International : This position will support Welcoming International programming and campaigns including the Welcoming International Alliance. The role also runs Welcoming International's Global Peer Connections program. Specific responsibilities include :
Special Projects - The Welcoming Network Operations Associate will also support other programmatic, operational, communications, and development projects, as needed. Welcoming America is a collaborative environment where we all work together to support each other and the organization on special projects and day-to-day activities.
Skills, Knowledge, and Attributes
