What are the responsibilities and job description for the Colorado Works Case Manager position at Weld County, CO?
Compensation Range
$26.84 - $33.99
-
Job Description Summary
Provides case management by directing and coordinating services that prepare Colorado Works participants for employment or services for long-term stability. Works closely with the community to include employers, partner agencies and educational institutions to develop resources that can assist participants in obtaining and maintaining self-sufficiency. This position is required to be in-person with a possibility for limited telework.Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.
Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.
Values: Accountability – Integrity – Service – Communication - Innovation
Weld County Department of Human Services’ greatest asset is our staff.
The Ideal Candidate traits:
1. Empathy and Compassion
2. Adopt a Client-Centered Approach
3. Cultural Competence
4. Team Collaboration
5. Time Management
6. Strong Communication Capabilities
7. Strong Critical Thinking and Problem-Solving Abilities
8. Advocacy Skills
-
Job Description
Program Support (65%):
- Meets with and interviews Colorado Works participants to identify appropriate services and resources.
- Coach participants on achieving short- and long-term goals.
- Develops an individualized plan that reflects the participant’s interests, aptitudes, and goals alongside the participant.
- Place participants in appropriate job readiness activities.
- Monitors the progress and attendance in assigned activities to ensure participant is meeting program guidelines and objectives.
- Conducts re-engagement meetings when there is non-compliance with the individualized plan.
- Meets with and evaluates participant needs on an ongoing basis and as new information is obtained.
- Meets individual program requirements and goals such as engagement in core activities, timeliness, enrollments into work-based learning activities, and employment outcomes that contribute to meeting participation rates.
- Regularly assess whether the current individual plan is helping the participant reach the desired immediate, intermediate, and long-term outcomes.
Collaboration (20%):
- Works with public and private employers and the Business Services Unit to develop work-based learning opportunities based on identified needs of the participant.
- Collaborates with the Assessment and Learning Center Instructors to understand the participant’s assessment results and develops learning plans to enhance their education and work-related skills.
- Maintains a professional relationship with other units, divisions within DHS, County departments, schools, employers, service providers and community-based organizations.
- Reviews requests for supportive services and authorize, or obtain, approval according to specific program guidelines and program regulations.
- Maintains knowledge of community resources to ensure responsible and effective use of program funding.
- When appropriate, involves community partners in service planning and meetings. Shares all pertinent information with partners within the bounds of confidentiality.
- Follows up with community partners on agreed upon activities in a timely manner.
Administrative (10%):
- Accurately establishes and maintains participant’s files in accordance with Department policy and appropriate regulations, including all required documentation, employment plans, attendance and progress records and supportive service documentation.
- Tracks and monitors participants activities by reviewing and entering accurate and timely information into the appropriate data management system.
Other Duties as Assigned (5%):
- Must adhere to established policies, procedures, and standards and ensure that oral and written directives, policy, and ordinances of Weld County are consistently and uniformly applied and reflect actual practice and current operating needs.
- Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.
-
Required Qualifications
- High School Diploma or equivalency.
- Successful completion of an associate degree is preferred.
- Equivalent combination of education and experience may be considered in lieu of degree.
- Three (3) years business or clerical experience in an office environment which includes a high level of participants service and proven experience working with the public.
- Candidate must demonstrate proficiency with computer technology.
- Candidate must possess a valid Colorado Driver's License and adequate Liability Insurance. Must provide own transportation and be willing to travel throughout Weld County, including South County satellite offices.
- Candidate must pass Human Services Background Checks.
- Candidate must possess the ability to enter data into several different computer programs.
- Candidate must possess the ability to learn and apply new computer skills on a regular basis.
- Candidate must possess the knowledge of computer programs such as Microsoft Windows, Word, Excel, PowerPoint, OneNote, Teams, and Outlook.
- Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
- Candidate must possess the ability to write correspondence.
- Candidate must possess the ability to effectively communicate in one-on-one and small group situations to participants and other employees of the organization.
- Candidate must possess the ability to apply math concepts and calculations in the work environment.
- Candidate must possess the ability to apply common sense to problem solve in a work environment.
- Candidate must possess the ability to work independently and handle high-stress situations, prioritizing competing tasks or responsibilities in a fast-paced, high volume, and ever-changing work environment.
- Candidate must possess the ability to adhere to strict confidentiality guidelines and appropriate release of information.
Preferred Qualifications:
- Experience working in a human services environment.
- Case management experience
- Must possess ability to keyboard at 35 words per minute.
- Ability to read and write Spanish in a proficient manner. Ability to interpret and translate between English and Spanish using professional language.
- Experience working with Colorado Benefits Management System (CBMS).
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee may be required to sit for extended periods of time and is occasionally required to stand and walk.
- Occasionally the employee may be required to lift and/or move heavy files or objects up to 25 pounds.
- The employee frequently is required to use their hands and reach with hands and arms.
- Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and ability to adjust focus such as that used when using a computer or reading.
Work Environment:
- Primary office location is in Greeley but includes occasional travel throughout Weld County.
- Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday.
- This position is in-person and is not eligible for consistent telework arrangements.
This position is non- exempt (Compensation to determine FLSA status) from the minimum wage and overtime requirements of the Fair Labor Standards Act.
As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. This range encompasses the nine pay steps available should you receive the position and demonstrate satisfactory performance over time.
-
Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $27 - $34
