What are the responsibilities and job description for the Customer Service/Inside Sales position at Weldsale?
J.A. Cunningham Equipment is a 78-year-old, second generation family business which sells a full line of welding supplies, gases, and related welding equipment. Our main office is located in the Fishtown area of Philadelphia, Pennsylvania, with a second office in York, Pennsylvania. We also own Weldsale Company which manufactures welding tables and tools. We are currently looking for a customer service/sale representative for Weldsale.
Please free free to visit our websites at weldingpro.com and weldsale.com to learn more about us!
Responsibilities:
- Answer sales calls and respond to emails in a professional and efficient manner.
- Send out product information and educate customers on our product range.
- Offer a variety of product-related solutions to clients.
- Utilize inbound call opportunities to generate sales.
- Create quotes and estimates, both in our ERP computer system and in our Gmail system.
- Determine freight costs.
- Accept and process incoming purchase orders.
- Receive and process orders on behalf of customers in an efficient and accurate manner, as well as provide order status updates and other information to customers as requested.
- Maintain data entry of new customer information plus update existing customers.
- Develop strong relationships with customers and demonstrate how we can add value to their business.
- Identify potential customer needs/opportunities to grow our business.
- Conduct follow-up calls on a daily basis to customers who have expressed an interest in our products or those who have received quotes.
- Miscellaneous administrative tasks.
- Attend any necessary product-training sessions.
- Comply with all company procedures and policies.
Experience/Skills:
- Previous warehouse experience helpful as well as customer service/sales experience
- Organization and time management skills essential.
- Excellent communication skills, both verbal and written.
- Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude).
- Desire to provide exceptional customer service.
- Ability to sell and cross sell.
- Ability to multitask and prioritize.
- Strong computer skills, including Microsoft Word and Excel, Gmail, Goldmine and Trendex.
- Must have a valid driver's license and be able to pass a drug screening.
Qualifications: HS Diploma or equivalent
Pay Range: Negotiable, based on experience
Hours: Full-time, Monday-Friday
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
