What are the responsibilities and job description for the Marketing Concierge position at Welk Resort Group?
Essential Duties and Responsibilities (other duties may be assigned)
Resort Wide:
- Consistently follow the Welk Resort’s I-Serve service standards at all times.
- Follow all company and department policies and procedures.
- Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
- Adhere to attendance policy and report to workstation at scheduled start time.
- Propose ideas or find ways to improve services, systems, and/or procedures.
Department:
- Offer Guest Services -Assisting guests with questions, area inquiries, and addressing issues
- Offer Administrative Support, including Data Entry, Auditing, & Recordkeeping
- Offer Ticket & Tour Sales and Upsells
- Offer support to Marketing Staff, Phone and Email support for Marketing Guests
- All other duties as assigned.
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