FOH Counter Server

The primary responsibility of this position is to provide excellent and accommodating service to our customers at all times. The sales position has a responsibility to the overall satisfaction of our clients, to the cleanliness of the café and to push sales volume for business profitability. We are the face of this bakery.

• Exhibit a friendly, professional and positive attitude.

• Exhibit initiative and make efficient use of all work time.

• Comply with WB Bakery & Café Dress Code Policy and all other policies and procedures.

• Work as a true a team player.

• Arrive early to ensure you are ready to clock in and begin work on time.

• Provide outstanding customer service with a friendly smile and a genuine sense of small-town, southern hospitality at all times.

• Meet and greet all customers when they enter. Communicate our ordering process and offer to provide suggestions and/oranswer any questions.

• Possess strong knowledge of all food products and up-sell additional products to increase sales.

• Ring up sales in the POS system and make a clear record of any discrepancies.

• Ensure the café is clean and organized at all times: clean tables and chairs, sweep floor and pick up any trash, check glass cases and windows for fingerprints or spills, place chairs correctly, clean outside tables and entrance area, etc.

• Give ongoing attention to the cleanliness and presentation of food in our cases. Anticipate food restocking needs and communicate needs to BOH staff.

• Wash hands often: After touching dirty dishes, cleaning tables, etc.

• Attend to shift task lists and daily re-stoking responsibilities.

• Make note of any issues that arise with customers, equipment, supply needs and be sure to communicate these to a member of your FOH management team.

• Clock in for work day: time in/time out. Any additional work hours need to be approved by the FOH Manager.

• Maintain efficient paperwork, using forms and templates provided, to insure that all necessary reports and reporting are provided in time and complete to management.

• Answer phones and deal with call in orders as they occur. Make sure that catering order forms are fully executed with customer name, contact information, date and time of pick-up or delivery, and whether or not the order has been paid for.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.29 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $16 - $20