What are the responsibilities and job description for the Hospice Regional Sales Manager position at Well Care Hospice, Inc.?
PRIMARY JOB DUTIES
- Increases public awareness of the agency
- Interprets and demonstrates knowledge of agency policy, JACHO and regulatory standards for referral sources
- Increases active client count for agency
- Develops and implements a marketing plan for the agency, including identifying strategic opportunities and partnering with the Director to achieve budgeted projections
- Organizes and perform work effectively and efficiently
- Recruits, orients, and directly manages members of the hospice sales team
- Maintains and adjusts schedule to enhance department performance
- Demonstrates positive interpersonal relations in dealing with all members of the department and the community
- Maintains and promotes customer loyalty
- Effectively demonstrates the mission, vision, and values of the agency on a daily basis
- Maintains confidentiality
1.0 70% QUALITY OF WORK:
1.1 25% Increases public awareness of the agency as demonstrated by:
- Developing community awareness programs.
- Coordinates marketing activities with liaison staff, intake staff, Clinical Management and other agency personnel.
- Participates actively in department initiatives to develop new programs and improve existing programs.
- Actively participates in the development, implementation, revision and evaluation of departmental budget, policy and procedures.
1.2 5% Interprets and demonstrates knowledge of agency policy, JACHO and regulatory standards for referral sources as evidenced by:
- Demonstrates a current working knowledge of Medicare, Medicaid and State Grant deadlines.
- Interprets department policies, procedures and reimbursement guidelines for sales staff and hospital/facility staff.
- Disseminates JCAHO, Medicaid and Medicare standards regarding agency services for sales staff and referrals sources.
1.3 40% Increases active client count for agency as evidenced by:
- Establishes and maintains referral contact lists with target populations, goals and frequency of follow-up.
- Meets team admission goals.
- Coordinates contact between sales and referral sources.
- Reviews and maintains referral weekly referral contact reports.
- Trains and evaluates liaison staff on referral calls.
2.0 10% PRODUCTIVITY/USE OF TIME
2.1 10% Organizes and performs work effectively and efficiently as evidenced by:
- Participating in continuous performance improvement and completing all required educational programs for the agency and profession.
- Recognizing and performing duties in an independent manner.
- Accepting personal responsibility for the completion and quality of work outcomes.
- Assists other team members to ensure completion of all work assignments.
- Meeting productivity expectations.
- Maintaining a clean and safe environment.
3.0 10% TEAMWORK
3.1 10% Demonstrates positive interpersonal relations in dealing with all members of the agency (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:
- Demonstrating respect for team members.
- Managing stress and personal feelings without negative impact on the team.
- Maintaining positive attitude about assignments without negative impact on the team.
- Promoting professional / personal growth of co-workers by sharing knowledge and resources.
- Working collaboratively and cooperating with all members of the management team.
4.0 10% MISSION, VISION, VALUES
4.1 10% Maintains and promotes customer loyalty.
- Responds to all customers in a courteous, sensitive and respectful manner.
- Abides by the confidentiality and ethics policies of Well Care.
- Completes the review period without formal disciplinary action.
- Presents a clean and neat appearance in personal attire and one’s work area.
- Performs his/her job in accordance with documented procedures established to maintain the safety and health of patients, employees and visitors.
JOB SPECIFICATIONS
High School diploma required. BA in marketing, social work or nursing preferred.
Experience: Minimum of two (2) years of management experience. Prior experience in marketing, public relations, consulting or sales preferred.
Essential technical skills: Current knowledge of fundamental hospice principles and practices. Ability to speak clearly and effectively before groups of different sizes. Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, and staff.
Interpersonal skills: Ability to create and maintain internal and external relationships and interact with clients and business partners from different backgrounds. Excellent interpersonal skills including the ability to interact and communicate in a professional and tactful manner with coworkers, physicians, patients and families and the general public.
Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
Essential physical requirements: Ability to stand, walk and/or sit for extended periods of time. May require bending and stooping.
Essential mental requirements: Ability to analyze data to identify staff of varying educational backgrounds. Demonstrate long and short-term memory. High-level problem solving and reasoning skills. Able to prioritize duties, learn new skills and use supportive services appropriately.
Exposure to hazards: Noise, potential exposure to blood and blood home pathogens, body fluids and infectious diseases when marketing in care facilities.
Work hours: Monday – Friday, weekends and holidays on-call if needed. Occasional need for flexible hours to meet educational needs of staff and agency.
