Medical Records, Manager

PRIMARY JOB DUTIES

1.0 60% QUALITY OF WORK:

1.1 40% Organizes and performs work appropriately and accurately in a timely manner as evidenced by:

• Prioritize tasks that impact revenue and patient care as top priority
• Utilize EMR reporting to perform work tasks audits for quality and accuracy
• Work with our EMR partners to resolve issues impacting patient care and revenue
• Observe confidentiality and safeguards all patient related information.
• Collaborates with the appropriate department managers when agency professional standards are violated.
• Develop and maintain all processes and protocols and ensure they meet all compliance standards.
• Monitor all excel sheets and ensure MRS are documenting, performing basic sorting and filtering functions.
• Maintain a phone schedule that offers 100% department coverage during office hours.

1.2 20% Provide excellent customer service and good working relationship within the department and other departments as evidenced by:

• Responds to internal and external emails/voice mails timely.
• Maintains and monitors quality of the content on the department’s Microsoft Teams Channels and chats.
• Responds to all customers and company employees in a courteous, sensitive and respectful manner.
• Maintains confidentiality in all professional areas and considers the needs of clients and their families, other employees, physicians, visitors, and all members of the community in an informative, courteous and compassionate manner. Complies with the Well Care HIPAA Policies and Procedures.

2.0 20% PRODUCTIVITY/USE OF TIME:

2.1 20% Maintains and adjusts schedule to enhance team performance as evidenced by:

• Maintain flexibility to support a hybrid work schedule
• Recognizing and performing duties in an independent manner.
• Facilitates and schedule department meetings
• Reports to work on time and returns promptly from errands, breaks, and meals.
• Manages personal work schedule and time off to promote smooth agency operations.
• Demonstrates flexibility with changes in workload/assignments.
• Does not exceed accrued PTO or qualified leave of absence(s).

3.0 20% MISSION, VISION, VALUES:

3.1 20% Maintains and promotes customer loyalty.

• Abides by the confidentiality and ethics policies of Well Care Home Health.
• In situational leadership, demonstrates the ability to respond positively to changing circumstances to maximize opportunity or minimize potential problem.

JOB SPECIFICATIONS
1. Education: High school graduate with additional post-secondary education preferred.
2. Experience: Minimum of one year experience in medical records preferred with home health experience a plus. A minimum of two years of responsible leadership experience in management or supervisory positions.

3. Essential Technical/Motor Skills: Working knowledge of Excel, Word, E-mail, typing of 30 wpm, basic technical or medical knowledge of home health. Advanced customer service and organizational skills with the ability to per form a variety of tasks efficiently.
4. Interpersonal Skills: Teamwork and communication skills are essential. Demonstrates positive interpersonal relations in dealing with all members of the team
5. Essential Physical Requirements: Long periods of sitting or standing, walking, lifting and carrying files, reaching, stooping, long periods of data entry.
6. Essential Mental Abilities: Ability to concentrate with large volumes of paperwork and data entry, handle pressure of deadlines, good judgement, ability to follow procedures, ability to work independently.
7. Exposure to Hazards: Office environment, toner for office machines, high pitch of printers.
8. Other – Hours of Work: 40-hour week; 8:00 am – 5:00 pm, Monday – Friday. Extended hours may be required during peak workloads or increase in volume.