What are the responsibilities and job description for the Care Coordinator position at Well Sense Health Plan?
7am-7pm) w / Alternate weekends
The Protective Observation Coordinator reflects the mission, vision, and values or Westchester Medical Center, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, and guidelines. The basic function of the Protective Observation Coordinator is to provide 1 : 1 observation service and care of patients under the direction or the Registered Nurse and the Clinical Coordinator. They are responsible for participation as a member of the treatment team in creating and maintaining a therapeutic milieu, and in providing support to the patient. Protective Observation Coordinators also provide basic physical patient care, assist staff in unit functions, and act a as liaison between all members of the healthcare team.
Required Skills
- Proof of fulfillment of the health screening criteria indicating the Protective Observation Coordinator is in good health and able to work without physical limitation and is free from communicable diseases
- Maintains personal composure when unit priorities quickly change
- Ability to direct the activities of patient, to work under potentially stressful situations, to deal with individual and critical situations in an effective manner
- Ability to observe and describe facts and events accurately and to prepare reports relating to patient or facilities activities
- Ability to maintain good interpersonal relationship with patients, co-workers and all members of the healthcare team
- Ability to follow oral and written instructions as well as to communicate patient information verbally and in writing
- Ability to work independently
- Demonstrate a positive attitude and overall pleasant demeanor
- Full command, verbal and written, of the English language
- Computer literate
- Understand customer service as it relates to positon and delivery of care
Required Experience
Proof of completion of a basic nursing assistant / personal care attendant training program consistent with state requirements or completion of a state approved exam which includes clinical requirements. In addition, must have attended an eight (8) hour documented in-service on Behavioral Health Issues.
Orientation topics will include; but not limited to, Westchester Medical Center policy and procedure; safety and accuracy; Joint Commission and Protective Observation Coordinator role and responsibilities.
In-services and Training topics will include, but not limited to HIPAA, OSHA, Cultural Diversity, Age-Specific Care, Crises Intervention and Customer Service.
Benefits
Cross Country Healthcare offer a competitive compensation and benefits program including : Medical plan, Dental plan, Life insurance, 401(k) plan and Tuition Assistance
This offer is contingent upon satisfactory references, verification of your eligibility to work in the United States, Background Screen, Drug Screen, and successful completion of the hospital / facility credentialing process. This is at-will employment and you have the right to terminate the employment at any time as does Optimal Workforce Solutions
Cross Country HealthCare is an EEO employer - M / F / Veteran / Disability
