What are the responsibilities and job description for the Community Engagement Specialist (Columbus ) position at Wellbe Senior Medical?
Job Summary
WELLBE INTRODUCTION
WellBe Senior Medical was founded in 2019 to provide a more effective andpersonalized healthcare experience for patients living with chronic conditions. Ourhome-based medical visits nurture all aspects of a patient’s well-being so they can livebetter, feel healthier, and stay independent longer. With our mission at the forefront ofeverything we do, we aim to build our team with the most capable and compassionateindividuals we can find. Named a Best Place to Work from Modern Healthcare, WellBeis a leading provider of in-home medical care and mental health services across thecountry! Come join us as we help patients have "more good days" and prove that wecan make health care easier for those who need it most!
GENERAL SUMMARY
WellBe Senior Medical is seeking passionate, resourceful and dedicated team membersto join our Market Based Patient Engagement Team. As a Community EngagementSpecialist, you will be responsible for developing and executing innovative ideas tomarket the value of WellBe Senior Medical to WellBe eligible Medicare patients. Through in-person, telephonic outreach and community events, you will build trust-based relationships with patients and caregivers leading to their enrollment with WellBeSenior Medical. This role is also accountable for promoting WellBe Senior Medical bymeeting patients where they are, i.e. at their home, physician offices, hospitals, sub-acute facilities, and long-term care settings. The ideal candidate will possess high self-motivation and independence, and must be comfortable with balancing multiplepriorities.
Job Description
RESPONSIBILITIES
● Identify innovative strategies to engage patients with WellBe services bygaining their agreement to schedule an enrollment visit with a WellBe provider● Outbound telephonic outreach to educate and engage patients● Field outreach via home visits for patients that we haven’t successfullyengaged with telephonic outreach● Use critical thinking skills to create outreach strategies that are designed tomaximize patient awareness and engagement with WellBe. ● Successfully meet and/or exceed engagement monthly targets.● Daily reporting, documentation and detailed pipeline management to prioritizetelephonic and field-based outreach to patients● Overcome objections by patients using persuasive conversations and solutionbased discussions● Follow up with patients to ensure they keep their scheduled initial, enrollmentvisit● Work in collaboration with our provider relations team to build awareness of thebenefits of WellBe with attributed patients through multiple grassroots activitiesincluding health fairs, presentations at senior buildings, canvassing andactivities in communities with high density of WellBe eligible patients● Provide exceptional, compassionate patient experiences
Job Requirements
QUALIFICATIONS
Educational Requirements:
● High School Diploma/GED required, Bachelor’s Degree preferred
Required Skills and Abilities:
● 2 years of related experience in sales, direct marketing, communityrelations or customer service capacity. Prior experience in healthcarepreferred.● Exceptional communication skills and emotional intelligence, with thedesire to help patients live a meaningful life.● Comfort with ambiguity and ability to proactively structure work andproblem solve independently● Proven success with time management and territory organizational skills● Achievement mindset: ability to consistently hit goals.● Proficient in the use of Microsoft Office Products and/or GoogleDocuments● Strong written and public communication skills● Access to a reliable vehicle for daily use. Approved mileage isreimbursable.● Familiarity with customer relationship management (CRM) systems andEMR applications preferred
Supervisory Responsibility:
● NoneTravel requirements:
● Travel may be required up to 75% locally
Work Conditions:
● Hybrid role with expectations of being in the local office for meetings andevents and in the field to conduct the responsibilities of the role.The preceding functions may not be comprehensive in scope regarding workperformed by an employee assigned to this position classification. Managementreserves the right to add, modify, change or rescind the work assignments of thisposition. Management also reserves the right to make reasonableaccommodation so that a qualified employee(s) can perform the essentialfunctions of this role.
