Community Engagement Specialist

Job Summary

WELLBE INTRODUCTION

WellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patient’s well-being so they can live better, feel healthier, and stay independent longer. With our mission at the forefront of everything we do, we aim to build our team with the most capable and compassionate individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe is a leading provider of in-home medical care and mental health services across the country! Come join us as we help patients have "more good days" and prove that we can make health care easier for those who need it most!

GENERAL SUMMARY

WellBe Senior Medical is seeking passionate, resourceful and dedicated team members to join our Market Based Patient Engagement Team.  As a Community Engagement Specialist, you will be responsible for developing and executing innovative ideas to market the value of WellBe Senior Medical to WellBe eligible Medicare patients.  Through in-person, telephonic outreach and community events, you will build trust-based relationships with patients and caregivers leading to their enrollment with WellBe Senior Medical.  This role is also accountable for promoting WellBe Senior Medical by meeting patients where they are, i.e. at their home, physician offices, hospitals, sub-acute facilities, and long-term care settings. The ideal candidate will possess high self-motivation and independence, and must be comfortable with balancing multiple priorities.

Job Description

RESPONSIBILITIES

• Identify innovative strategies to engage patients with WellBe services by gaining their agreement to schedule an enrollment visit with a WellBe provider
• Outbound telephonic outreach to educate and engage patients
• Field outreach via home visits for patients that we haven’t successfully engaged with telephonic outreach
• Use critical thinking skills to create outreach strategies that are designed to maximize patient awareness and engagement with WellBe. 
• Successfully meet and/or exceed engagement monthly targets.
• Daily reporting, documentation and detailed pipeline management to prioritize telephonic and field-based outreach to patients
• Overcome objections by patients using persuasive conversations and solution based discussions
• Follow up with patients to ensure they keep their scheduled initial, enrollment visit
• Work in collaboration with our provider relations team to build awareness of the benefits of WellBe with attributed patients through multiple grassroots activities including health fairs, presentations at senior buildings, canvassing and activities in communities with high density of WellBe eligible patients
• Provide exceptional, compassionate patient experience

Job Requirements

QUALIFICATIONS

Educational Requirements:

• High School Diploma/GED required, Bachelor’s Degree preferred

 Required Skills and Abilities:

• 2 years of related experience in sales, direct marketing, community relations or customer service capacity. Prior experience in healthcare preferred.
• Exceptional communication skills and emotional intelligence, with the desire to help patients live a meaningful life.
• Comfort with ambiguity and ability to proactively structure work and problem solve independently
• Proven success with time management and territory organizational skills
• Achievement mindset: ability to consistently hit goals.
• Proficient in the use of Microsoft Office Products and/or Google Documents
• Strong written and public communication skills
• Access to a reliable vehicle for daily use. Approved mileage is reimbursable.
• Familiarity with customer relationship management (CRM) systems and EMR applications preferred

Supervisory Responsibility: 

• None

Travel requirements:

• Travel may be required up to 75% locally 

Work Conditions:  

• Hybrid role with expectations of being in the local office for meetings and events and in the field to conduct the responsibilities of the role.

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change or rescind the work assignments of this position.  Management also reserves the right to make reasonable accommodation so that a qualified employee(s) can perform the essential functions of this role.