Patient Care Coordinator

Job Summary

Our Patient Care Coordinator (PCC) are part of a team that provides compassionate care to the frailest elderly who suffer from chronic and acute illnesses or injuries living in their homes.  Our PCC is responsible for answering incoming and making outgoing calls, helping coordinate care with the rest of the medical team, scheduling patient appointments with our team, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will love working with seniors and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.

Job Description

SKILLS & COMPETENCIES 

• Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care. 
• Updates and maintains all digital client records and assist in transitioning hard copy records to digital format 
• Acts as a community resource for the patient
• Conduct patient scheduling, registration, and billing.
• Answer phone calls and emails from patients, make outcoming calls, triage patient concerns as appropriate
• Answer patient non-clinical questions and explains the process
• Schedules/coordinates WellBe provider visits with patients, tests, specialist appointments, social resources.
• Provide all the billing information to our EMR
• Provide positive customer service and treat all patients and staff with respect
• Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged 
• Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
• Other tasks needed to accomplish team’s objectives/goals

Job Requirements

Educational/ Experience Requirements:

• High school graduate or GED 

 Required Skills and Abilities:

• 2 years of experience working for a healthcare practice or hospital, or in an outreach/call center environment
• EMR documentation experience preferred
• High level of professionalism 
• Strong customer centric focus/service skills 
• Strong computer skills, including Word, Excel, and PowerPoint
• Strong verbal, written, presentation, and interpersonal communication skills

Supervisory Responsibility: This position will not have supervisory responsibility.

Travel requirements: None

Work Conditions: Ability to lift up to 20lbs.  Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs.  Ability to stand for extended periods.

Ability to drive to patient locations (i.e. home, hospital, SNF, etc.).  Fine motor skills/Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change or rescind the work assignments of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.